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DW94
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Internet connection and speed inconsistent

Hi,

I've noticed recently that the quality and speed of my internet connection is inconsistent.

I'm currently connected to the 2GHz network, sitting beside the router and am getting about 26Mbps (contracted to 100)

The connection quality upstairs is poor (not a large property) with my Xbox and TV constantly dropping from the WiFi. The signal strength upstairs of the 5GHz network is poor (my iPhone won't even discover it upstairs) whilst the speed of the 2GHz network is again, poor. 

5GHz network is fine downstairs. 

Can someone please review my Downstream and Upstream as well as the network log. Maintenance was carried out in the area recently and since this, my Internet has been worse.

 

Kind Regards,

Screenshot 2019-09-18 at 18.56.10.png

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

323000000

-1

38

256 qam

24

2

139000000

0.7

40

256 qam

1

3

147000000

0.5

40

256 qam

2

4

155000000

0.5

38

256 qam

3

5

163000000

0.2

38

256 qam

4

6

171000000

0

40

256 qam

5

7

179000000

-0.2

40

256 qam

6

8

187000000

-0.5

38

256 qam

7

9

195000000

-0.5

40

256 qam

8

10

203000000

-1

40

256 qam

9

11

211000000

-1.2

38

256 qam

10

12

219000000

-1.5

40

256 qam

11

13

227000000

-1.7

38

256 qam

12

14

235000000

-2

38

256 qam

13

15

243000000

-2.5

38

256 qam

14

16

251000000

-2.9

38

256 qam

15

17

259000000

-2.4

38

256 qam

16

18

267000000

-2

38

256 qam

17

19

275000000

-1.9

40

256 qam

18

20

283000000

-1.7

38

256 qam

19

21

291000000

-1.7

38

256 qam

20

22

299000000

-1.2

38

256 qam

21

23

307000000

-1

38

256 qam

22

24

315000000

-1

40

256 qam

23




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.6

109

0

2

Locked

40.3

224

9

3

Locked

40.3

239

0

4

Locked

38.9

172

0

5

Locked

38.6

131

0

6

Locked

40.3

133

0

7

Locked

40.3

475

0

8

Locked

38.9

127

0

9

Locked

40.3

60

0

10

Locked

40.3

149

0

11

Locked

38.9

122

0

12

Locked

40.9

88

0

13

Locked

38.9

228

0

14

Locked

38.9

335

13

15

Locked

38.6

219

0

16

Locked

38.9

572

0

17

Locked

38.9

334

0

18

Locked

38.9

94

0

19

Locked

40.3

130

0

20

Locked

38.9

150

1

21

Locked

38.9

116

13

22

Locked

38.9

242

0

23

Locked

38.9

134

0

24

Locked

40.9

112

0

 

 

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

31000046

4.325

5120

16 qam

5

2

37599971

4.375

5120

16 qam

4




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

 

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DW94
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Re: Internet connection and speed inconsistent

Screenshot 2019-09-18 at 18.56.10.png

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Tudor
Hero
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Re: Internet connection and speed inconsistent

Phone customer services and report the problem. You only have 2 upstream channels at 16 QAM when you should have 4 at 64 QAM 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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griffin
Alessandro Volta
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Re: Internet connection and speed inconsistent

The stats look fine, apart from a single dropout on the 11th.

There are still areas where VM have not upgraded to 4 upstreams yet and having two upstream channels will not affect your connection. My 200Mbps runs fine with 2 upstreams.
Ideally the upstream should be using 64QAM modulation but as your upstream channels are at the lower end of the spectrum so it is not that unusual to see them running at 16QAM. This should not affect your connection seeing the logs are showing no evidence that your upstream is in any distress.

The stats reflect the state of the connection between your Hub and VM's servers and does not reflect how your wireless connections are performing which can be affected by many external factors.

Before phoning in, I would test the speed with a PC connected directly to the Hub by CAT 5E or better Ethernet cable.
This would test if the fault is on VM's side (no evidence of that yet) or the wireless side which would be down to yourself as wireless is affected by many factors outside VM's (or any ISP's) control.

If you get close to headline speeds on the wired connection, then the problem would be on the wireless side. If so, it would be absolutely pointless phoning in as VM CS would only be able to give generic advise at best, and I doubt  many of the Offshore Support staff will be able to do that.

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