I've noticed recently that the quality and speed of my internet connection is inconsistent.
I'm currently connected to the 2GHz network, sitting beside the router and am getting about 26Mbps (contracted to 100)
The connection quality upstairs is poor (not a large property) with my Xbox and TV constantly dropping from the WiFi. The signal strength upstairs of the 5GHz network is poor (my iPhone won't even discover it upstairs) whilst the speed of the 2GHz network is again, poor.
5GHz network is fine downstairs.
Can someone please review my Downstream and Upstream as well as the network log. Maintenance was carried out in the area recently and since this, my Internet has been worse.
The stats look fine, apart from a single dropout on the 11th.
There are still areas where VM have not upgraded to 4 upstreams yet and having two upstream channels will not affect your connection. My 200Mbps runs fine with 2 upstreams. Ideally the upstream should be using 64QAM modulation but as your upstream channels are at the lower end of the spectrum so it is not that unusual to see them running at 16QAM. This should not affect your connection seeing the logs are showing no evidence that your upstream is in any distress.
The stats reflect the state of the connection between your Hub and VM's servers and does not reflect how your wireless connections are performing which can be affected by many external factors.
Before phoning in, I would test the speed with a PC connected directly to the Hub by CAT 5E or better Ethernet cable. This would test if the fault is on VM's side (no evidence of that yet) or the wireless side which would be down to yourself as wireless is affected by many factors outside VM's (or any ISP's) control.
If you get close to headline speeds on the wired connection, then the problem would be on the wireless side. If so, it would be absolutely pointless phoning in as VM CS would only be able to give generic advise at best, and I doubt many of the Offshore Support staff will be able to do that.