I've had serious issues with my BB in the 20 service area (M33) all day today. I've rebooted numerous times, checked my status in the morning and I was told to expect issues up until 6pm. I then got a message early afternoon saying that all issues had been resolved. However, this is not the case. No BB via WiFi or wired. I am really disappointed at the service. I need BB to operate my hive heating at home and also my CCTV system. This is really poor. I am on 200mb and don't have any other service.
I’m really sorry to hear of the loss of service. Are you still experiencing any problems?
I've been unable to locate your account to run some checks so I’ve sent you a private message (purple envelope, top right corner) for some additional information to help me look into this further for you.
Thanks for responding to my message. I've run a few checks on your connection and everything looks ok. The hub shows only 1 T3 timeout over the last 5 days. There are also no local area faults reported.
How are things looking with your broadband connection now?
I've been having issues with the SH3 rebooting all day and I've checked the fault status online which says they are aware of this problem and expect to have it sorted by 8pm tonight (15th Feb) this has now changed to 8pm on the 16th. This is not good enough! Will I be compensated for loss of service? Everything in my home relies on the internet, from my CCTV to streaming..