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abs4190
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Internet been down all day

I've had serious issues with my BB in the 20 service area (M33) all day today. I've rebooted numerous times, checked my status in the morning and I was told to expect issues up until 6pm. I then got a message early afternoon saying that all issues had been resolved. However, this is not the case. No BB via WiFi or wired. I am really disappointed at the service. I need BB to operate my hive heating at home and also my CCTV system. This is really poor. I am on 200mb and don't have any other service.

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Superuser
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Re: Internet been down all day

" I need BB to operate my hive heating at home and also my CCTV system"

if you can't manually control it then you need to look at a new system

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Re: Internet been down all day

Hi abs4190

I’m really sorry to hear of the loss of service. Are you still experiencing any problems? 

I've been unable to locate your account to run some checks so I’ve sent you a private message (purple envelope, top right corner) for some additional information to help me look into this further for you.

Kind regards,
 


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Re: Internet been down all day

 

Hi abs4190

Thanks for responding to my message. I've run a few checks on your connection and everything looks ok. The hub shows only 1 T3 timeout over the last 5 days. There are also no local area faults reported.
How are things looking with your broadband connection now? 
Kind regards


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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abs4190
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Re: Internet been down all day

I've been having issues with the SH3 rebooting all day and I've checked the fault status online which says they are aware of this problem and expect to have it sorted by 8pm tonight (15th Feb) this has now changed to 8pm on the 16th.  This is not good enough!  Will I be compensated for loss of service?  Everything in my home relies on the internet, from my CCTV to streaming..

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Forum Team
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Re: Internet been down all day

Hi abs4190

I appreciate you getting in touch.

Thanks for letting us know about the area issue you were affected by and my apoloiges about this.

I can see you have since called the team regarding the service credits due for the affected time, which is great.

Let us know if you need anything else.

Take care.

Kaz


Forum Team

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