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darek123456
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Message 1 of 8
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Internet becomes unusable at around 10pm every single night

This has happened every night for the past 5 nights. It took me about 15 minutes to get this point and write this message.

Every night at around 10pm my internet drops out, is extremely slow, keeps reconnecting and connecting again. This is both on my PC, and on my phone, and it's driving me nuts. As I work from home it's crucial I have a good connection all day, and this is unnaceptable.

I have seen similar topics about this with replies saying 'oh my checks show that everything is fine'. It is not fine, and it's consistently unusable around this time.

Please, what can I do to sort this out?

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Tudor
Hero
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Message 2 of 8
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Re: Internet becomes unusable at around 10pm every single night

When you have the problem, go into your hub on 192.168.0.1 and post your up/downstream stats and network log. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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darek123456
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Message 3 of 8
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Re: Internet becomes unusable at around 10pm every single night

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1235000000438256 qam13
21390000005.838256 qam1
3147000000638256 qam2
41550000006.140256 qam3
51630000006.140256 qam4
61710000006.838256 qam5
71790000005.538256 qam6
81870000005.538256 qam7
91950000005.338256 qam8
102030000004.938256 qam9
112110000004.538256 qam10
122190000004.438256 qam11
13227000000438256 qam12
142430000003.738256 qam14
152510000003.738256 qam15
16259000000438256 qam16
172670000004.138256 qam17
182750000003.738256 qam18
192830000003.538256 qam19
202910000003.538256 qam20
212990000004.438256 qam21
223070000004.838256 qam22
23315000000538256 qam23
24323000000540256 qam24

  Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.61098664
2Locked38.945836323950
3Locked38.952901233
4Locked40.9317742
5Locked40.311991301
6Locked38.93387685
7Locked38.95727768
8Locked38.911509924
9Locked38.911478498
10Locked38.65687572
11Locked38.64357495
12Locked38.66707643
13Locked38.610897466
14Locked38.613167440
15Locked38.917397490
16Locked38.917607378
17Locked38.615497496
18Locked38.617317452
19Locked38.918477476
20Locked38.623087462
21Locked38.924137574
22Locked38.921227478
23Locked38.924907546
24Locked40.325977581

  Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1257997744.4512016 qam8
2326005714.425512016 qam7
3393999134.425512016 qam6
4461998744.4512016 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000




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darek123456
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Message 4 of 8
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Re: Internet becomes unusable at around 10pm every single night

Here's the network log as I hit the 20k characters limit on the last post  Network Log

Time Priority Description

03/09/2019 00:49:39ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2019 18:12:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 11:10:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 11:10:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 11:10:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 11:10:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 11:10:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 11:11:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 12:58:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2019 12:57:52ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2019 20:01:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2019 03:42:38ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2019 03:45:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2019 11:05:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2019 15:22:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2019 16:36:49ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2019 18:27:29ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2019 19:54:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2019 10:03:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2019 19:55:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Roger_Gooner
Superstar
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Message 5 of 8
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Re: Internet becomes unusable at around 10pm every single night

Nothing in the stats or logs to show why there's the problem. Can you reboot your hub and repost when the problem next occurs. A Broadband Quality Monitor could be helpful also. Oh, and what speeds do you get with a wired connection to the hub with speedtest.net.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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darek123456
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Message 6 of 8
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Re: Internet becomes unusable at around 10pm every single night

Thanks for the help 

My wireless speed right now for example is 22mbps download and 4 mbps upload, which is still way too low anyway but at least the internet works fine, but last night at around 9:30 pm I was getting 4mbps download, and that's even if the speedtest would start. I don't have a wired connection to test wired, unfortunately. 

I created the broadband monitor last night, and these were the results:

https://puu.sh/EfVkF/2d244f9822.png

https://puu.sh/EfVkb/ade0c3e1d6.png

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jbrennand
Alessandro Volta
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Message 7 of 8
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Re: Internet becomes unusable at around 10pm every single night

Something seems to have happened around 8am that has massively improved your connectiom. See if the BQM stays that way - post it up again if it reverts back to horrific!
Would also be worth rebooting the Hub to reset the RS error counts to 0 (check they reset) and then monitor them over the next day or so to see if they start building up.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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darek123456
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Message 8 of 8
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Re: Internet becomes unusable at around 10pm every single night

Here it is again, from today, looks like it's doing the same thing every night and it is definitely noticeable that's for sure.  

I will try resetting the RS error counts 

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