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padboy1973
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Internet and wifi

It’s seems recently that every evening our WiFi internet cuts out and in yet on the checks it says no local problems? Is it just me or is it a way for virgin to try get us to upgrade to a newer ( so called faster tarrif) I’ve had no issues in the past until our local speed was increased yet our router is only moths old ?? 

Currently the only devices using WiFi are both our phones yet I’m having to write this on 4G mobile ?? 

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Superuser
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Re: Internet and wifi

Theres no way the status checker can see if your WiFi is working or not.

Have you been through the wireless troubleshooter on here?

How does a wired connection look?

 


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Moderator (Retired) Ty_S
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Re: Internet and wifi

Hi padboy1973

 

I'm really sorry to hear that you've been experiencing intermittent issues with your broadband service. As Kippies mentioned, does this also affect devices connected via ethernet?

 

I'm unable to locate your account to run some checks on your connection so if you are still experiencing these issues can you send me a PM confirming:

If you are the account  holder?
Your Virgin Media Account number?
The 1st, 2nd and 4th character from your memorable word when you speak to us
I'll then be able to get this looked into for you.
Kind regards,
Ty
 


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