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Cosmic-kitten
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Internet and TV connection keeps dropping

I work from home and over last 3to 4 weeks, my Internet and TV connection keeps dropping

 Virgin says there are issues in my area (SE14) but Virgin unresponsive and their bots are next to useless.

Anyone else experiencing same issue? Beyond frustrating and seems to being done. 

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lotharmat
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Re: Internet and TV connection keeps dropping

Did they give a resolution time?



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Hub 3 - Modem Mode - TP-Link Archer C7

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jbrennand
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Re: Internet and TV connection keeps dropping

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zak_M
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Re: Internet and TV connection keeps dropping

Good afternoon @Cosmic-kitten

 

Welcome back to the forum, its lovely to have you back with us.

 

I am sorry to hear that you have had some issues with your connection, 

 

I have take a look over your account and can see that you have a what is known as an SNR issue, it is due to be resolved on 09/07/21.  Please do note, with an SNR issue there are notorious for being pushed back due to the issue being difficult to locate. 

 

Kind regards,

Zak_M

 

 

 

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