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Internet and TV connection keeps dropping

Cosmic-kitten
Joining in

on ‎06-07-2021 09:18

I work from home and over last 3to 4 weeks, my Internet and TV connection keeps dropping

 Virgin says there are issues in my area (SE14) but Virgin unresponsive and their bots are next to useless.

Anyone else experiencing same issue? Beyond frustrating and seems to being done. 

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3 REPLIES 3

lotharmat
Community elder

on ‎06-07-2021 09:33

Did they give a resolution time?



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Hub 3 - Modem Mode - TP-Link Archer C7

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jbrennand
Very Insightful Person
Very Insightful Person
In response to lotharmat

on ‎06-07-2021 13:12

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zak_M
Forum Team (Retired)
Forum Team (Retired)

on ‎08-07-2021 14:36

Good afternoon @Cosmic-kitten

 

Welcome back to the forum, its lovely to have you back with us.

 

I am sorry to hear that you have had some issues with your connection, 

 

I have take a look over your account and can see that you have a what is known as an SNR issue, it is due to be resolved on 09/07/21.  Please do note, with an SNR issue there are notorious for being pushed back due to the issue being difficult to locate. 

 

Kind regards,

Zak_M

 

 

 

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