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Internet access denied on website

Joining in

When connected to my broadband at home I get ‘access denied’ or ‘oops something went wrong’ when I try to connect to ‘very’ website and ‘go outdoors’ website (both uk based shops) if I switch off wi-if and use my mobile data it connects with no problem. This occurs on iPhone, iPad and Chromebook. Any suggestions to rectify this. I’ve spoken to Virgin and got nowhere!


Very Insightful Person
Very Insightful Person

Have you turned off Websafe on your account?

Try manually setting your devices DNS servers to Googles  i.e.  and


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Hi @gcc1963 

Welcome to the community forums  

Sorry to hear that you're having issues accessing these websites. 

Has the support @Adduxi has kindly offered been able to resolve this for you? 


Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 


Here to help 🙂
Virgin Media Forums Agent

Hi, thanks for the advice but I’ve already checked and made sure the website setting is off and it appears to be intermittent so not sure what the issue is.

Hello gcc1963.

This is a very strange one to be honest with it being intermittent.

Would you be able to post the full address of the sites you are having the issue with please.

Gareth_L and, access denied when connecting using my home WiFi but if I connect via my phone mobile data it connects to both website with no problem.


Both links work for me using a VM Hub 3 in Router mode,  Child Safe is OFF, Virus Safe is ON.

Make 100% sure all forms of VPN including Apple Relay are fully disabled.

Alessandro Volta

It's possible these sites are using a broadband provider that dislikes your IP address. Can you temporarily change your IP by setting your Hub to modem mode? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Thank you so much for popping back to us @gcc1963 and thank you to jpeg1 for their suggestion here. 

Have you been able to try via modem mode at all? Are these the only sites you are noticing this issue with?