on 12-07-2021 14:56
Hello, It’s been experiencing multiple internet drops throughout the day and it’s super annoying since it disrupts my work flow. I’ve been wondering what I can do to fix it since I tried rebooting it, Resetting using the pin. I’ve even checked if anything is wrong in my area, which there isn’t so I don’t understand why this is happening to me. I haven’t been getting the speeds I paid for.
on 12-07-2021 15:04
on 12-07-2021 15:23
I've just called and it seems that there are no problems in my area. I see issues both on wifi and ethernet. The hub lights would go red for a second then it would flicker orange. The router would be on but there would be no internet connection, It would drop and come back on randomly. It's pretty unstable. I am currently on ethernet and I know that I shouldn't be getting 90 download speed when I should be getting around 300 download.
on 12-07-2021 15:27
on 14-07-2021 15:39
Hi @Mekz.
Welcome to the community and thanks for your first post, we're happy to have you with us 🙂
I'm very sorry to hear your service is affected by an area issue, I appreciate this is frustrating and we apologise for any inconvenience caused.
Are you able to check the estimated fix time for this here?
If you find the issues persist once the area issue is resolved, please let us know and we'll happily look into this for you.
Thanks,
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