on 03-03-2021 23:05
Our internet has been up and down for a week or so. dropping out completely then coming in at full speed, then dipping.
I reset the Hub 3 and then logged in to our page to change the wifi name again and noticed that it came up with Internet(Partial Service (DS only)).
What is this and how do I fix it?
Thanks
Lee
on 04-03-2021 02:13
04-03-2021 13:11 - edited 04-03-2021 13:12
Having logged in to our hub, it is saying that there are WiFi connection problems.
I have not tried using anything ethernet connected, but when the WiFi drops, so does the Internet to our TP Link powerline adapter downstairs.
Also, most of the time I've checked, just the solid white light on the box cable seen.
on 04-03-2021 13:40
on 09-03-2021 12:11
Hi @Mallaeus!
Welcome to our Community. We're happy you joined us and already posted in the forums!
We're sorry to hear that you're experiencing issues with your WiFi connection!
A big thank-you to our VIP @jbrennand for providing very useful information for monitoring your connection.
Can you tell us if you've taken a look at the monitoring techniques mentioned on this thread, @Mallaeus? These may be very useful to see if there are any ongoing stability and performance issues.
We managed to find your account using the forum details listed, but before I can book a technician for you, would you be able to check your cabling for me?
Check all cabling going into and out of the Hub to make sure it's all secure and connected.
Please let me know if this has helped, if not, we'll be able to book a technician for you.
Please keep us updated.
Thanks!
on 09-03-2021 18:11
Hi @paulina_z
I have just set up the monitor and I will check the cables later tonight and let you know.
It is still displaying DS Only and the speed is erratic at best. If I reboot the router itll pull in at 110 mb, but then within 10 minutes it'll be down to 35 - 45.
Thank you.
I'll be in tocuh soon.
on 09-03-2021 18:48
Hi @Mallaeus!
Not a problem.
Keep us updated on your issue and we'll be able to her further if needed.
Thanks!
on 09-03-2021 18:50
I have checked all the cables and they seem fine. again I have set up the monitor, will give it another couple of hours and then post here.
on 09-03-2021 21:16
Hi @Paulina_z
As I posted earlier, all cables are well connected.
Here is the current Monitor graph.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/396543f29f109bf9296a3314654eddcc9bf21d42-09-03-2021
on 09-03-2021 22:37