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RebeccaJW
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Internet Not Working & Engineer Cancelled

Hi 

Our internet keeps dropping out unexpectedly and then doesn’t work correctly for hours afterwards. When I spoke to Virgin last week they ran tests over the phone and said it was a signal problem in the network. They advised if it happened again they would send out an engineer. We’ve had the problem occur multiple times since and last night I booked an engineer - however received a text this morning cancelling this. Is there a reason for this? 
Kind regards, Rebecca

 

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Re: Internet Not Working & Engineer Cancelled

Hi Rebecca,

 

Thank you for reaching out to us in our community, I am sorry to hear you have been having issues with your internet connection and that your technician was cancelled without being advised.

 

I can advise there is an area issue effecting your services, this is an SNR signal to noise ratio, this was reported on 05/12/19 and the estimated fix date is 12/12/19  at 14:00, faults reference is F007623166 .

 

This sounds like it would be the reason you have been having problems with your connection.

 

Kind regards

 

Paul.  

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