on 12-10-2021 17:01
Hi
I keep getting the internet cut-out randomly which is affecting my CCTV.
The Main monitor doesn't seem to be affected.I have a monitor on an old Lap Top in one room by the Router and one on Tablet. This worked without any issue with Sky. Now I get a message that ''Video is Offline '' on the Laptop. I have been with Virgin for 3 weeks and this is an ongoing issue.
I have checked on 0800 561 0061 and there are no issues in the Area. I have tried to relog on both the devices and it has not working now at all.
The router is HUB 3 . Any advice !!!
on 12-10-2021 20:49
on 13-10-2021 14:56
Hi John
It's evident on WiFi only. I only have 1 device connected with Ethernet which is a Eufy Door Camera Hub
There is just one Hub Light Botton Horizontal White color showing all the time. yesterday when I got home from work I rebooted the Hub got it working and it's gone off again with the message '' Home Device Offline '' on the laptop.
on 13-10-2021 15:02
on 13-10-2021 16:27
Thanks, John for such details. I will give it a try when I get back home from work and see what happens. I really need it sorting as it's so enoying lol
My Package is M100 Fibre Broadband with TV and Phone
on 15-10-2021 16:42
Hello Dradia56
Can I please ask how thigs are now?
Here's hoping its all sorted for you
Gareth_L
on 17-10-2021 15:15
Hi Gareth
Sorry for late reply.
Last 4 days there has only been 2 instances when monitors have gone offline. I have not changed anything on the router. Fingers crossed it's going to continue to be ok
on 19-10-2021 15:54
Hi @Dradia56
Thanks for posting on your community forum!
How has your connection been since posting? Have you seen any improvement?
Regards
on 19-10-2021 17:04
Hi Travis
Thanks for your message.
My Tablet and Lap Top I have noticed the last couple of days have started to go off line a few times.I thought it was beginning to look good lol.
on 21-10-2021 17:09
Hi @Dradia56,
Are these two devices both using a wireless/Wi-Fi connection? If so, is it possible to test a wired connection to see if that's also affected by these intermittent connection drops?
Thanks,