Internet Dropping Out

[hackwoodg]

Hi all

For the past few months I have been getting drop outs with my connection.  Speaking to Tech Support is next to useless as all they say is they can't see a problem.

Following advice from this forum I set up a BQM and can see that when I'm losing the connection it is showing on the graph.

How do I go about getting this sorted???

https://www.thinkbroadband.com/broadband/monitoring/quality/share/92fc7914e17d19fdcbb1a695a4aabafc43...

Thanks in advance for any help.

[newapollo]

Hi @hackwoodg 

Are the dropouts on wired connections or just wireless?

What are the router lights doing when you have drop outs?

You should post your router stats here for the learned members to check what the problem is and offer assistance.

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.

Don't login, instead below there click on Check Router Status

From the Router Status page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. 

[hackwoodg]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-3.799999	38.605377	QAM256	25
8	195000000	-3.799999	40.366287	QAM256	8
9	203000000	-3.799999	40.366287	QAM256	9
10	211000000	-3.900002	40.366287	QAM256	10
11	219000000	-3.799999	40.366287	QAM256	11
12	227000000	-3.700001	40.366287	QAM256	12
13	235000000	-3.500000	40.366287	QAM256	13
14	243000000	-3.599998	40.366287	QAM256	14
15	251000000	-3.799999	40.366287	QAM256	15
16	259000000	-3.299999	40.366287	QAM256	16
17	267000000	-3.099998	40.366287	QAM256	17
18	275000000	-3.099998	40.366287	QAM256	18
19	283000000	-3.099998	40.366287	QAM256	19
20	291000000	-2.900002	40.366287	QAM256	20
21	299000000	-2.299999	40.366287	QAM256	21
22	307000000	-2.400002	40.366287	QAM256	22
23	315000000	-2.700001	38.983261	QAM256	23
24	323000000	-3.200001	38.983261	QAM256	24
26	339000000	-3.599998	40.366287	QAM256	26
27	347000000	-3.500000	40.946209	QAM256	27
28	355000000	-3.500000	40.366287	QAM256	28
29	363000000	-3.400002	40.366287	QAM256	29
30	371000000	-3.500000	40.366287	QAM256	30
31	379000000	-3.799999	40.366287	QAM256	31
32	387000000	-3.799999	40.366287	QAM256	32
33	395000000	-3.700001	38.983261	QAM256	33
34	403000000	-3.599998	40.366287	QAM256	34
35	411000000	-3.200001	40.366287	QAM256	35
36	419000000	-2.900002	40.366287	QAM256	36
37	523000000	-2.400002	40.366287	QAM256	37
38	531000000	-1.900002	40.366287	QAM256	38

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	40.366287	0	0
27	Locked	40.946209	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0
32	Locked	40.366287	0	0
33	Locked	38.983261	0	0
34	Locked	40.366287	0	0
35	Locked	40.366287	0	0
36	Locked	40.366287	0	0
37	Locked	40.366287	0	0
38	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

39

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

39

Locked

42

-3.6

2063196588

16915

[hackwoodg]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	42.270599	5120 KSym/sec	64QAM	5
2	39400000	42.270599	5120 KSym/sec	64QAM	4
3	46200000	42.520599	5120 KSym/sec	64QAM	3
4	53700000	42.770599	5120 KSym/sec	64QAM	2

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	17	0
2	US_TYPE_STDMA	0	0	43	0
3	US_TYPE_STDMA	0	0	11	0
4	US_TYPE_STDMA	0	0	5	0

[hackwoodg]

Network Log

Time Priority Description

[hackwoodg]

I have the hub in modem mode, but all devices both wired and wireless drop out.