on 01-05-2022 17:52
Hi all
For the past few months I have been getting drop outs with my connection. Speaking to Tech Support is next to useless as all they say is they can't see a problem.
Following advice from this forum I set up a BQM and can see that when I'm losing the connection it is showing on the graph.
How do I go about getting this sorted???
Thanks in advance for any help.
on 01-05-2022 18:19
Hi @hackwoodg
Are the dropouts on wired connections or just wireless?
What are the router lights doing when you have drop outs?
You should post your router stats here for the learned members to check what the problem is and offer assistance.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.
Don't login, instead below there click on Check Router Status
From the Router Status page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
on 01-05-2022 18:26
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | -3.799999 | 38.605377 | QAM256 | 25 |
8 | 195000000 | -3.799999 | 40.366287 | QAM256 | 8 |
9 | 203000000 | -3.799999 | 40.366287 | QAM256 | 9 |
10 | 211000000 | -3.900002 | 40.366287 | QAM256 | 10 |
11 | 219000000 | -3.799999 | 40.366287 | QAM256 | 11 |
12 | 227000000 | -3.700001 | 40.366287 | QAM256 | 12 |
13 | 235000000 | -3.500000 | 40.366287 | QAM256 | 13 |
14 | 243000000 | -3.599998 | 40.366287 | QAM256 | 14 |
15 | 251000000 | -3.799999 | 40.366287 | QAM256 | 15 |
16 | 259000000 | -3.299999 | 40.366287 | QAM256 | 16 |
17 | 267000000 | -3.099998 | 40.366287 | QAM256 | 17 |
18 | 275000000 | -3.099998 | 40.366287 | QAM256 | 18 |
19 | 283000000 | -3.099998 | 40.366287 | QAM256 | 19 |
20 | 291000000 | -2.900002 | 40.366287 | QAM256 | 20 |
21 | 299000000 | -2.299999 | 40.366287 | QAM256 | 21 |
22 | 307000000 | -2.400002 | 40.366287 | QAM256 | 22 |
23 | 315000000 | -2.700001 | 38.983261 | QAM256 | 23 |
24 | 323000000 | -3.200001 | 38.983261 | QAM256 | 24 |
26 | 339000000 | -3.599998 | 40.366287 | QAM256 | 26 |
27 | 347000000 | -3.500000 | 40.946209 | QAM256 | 27 |
28 | 355000000 | -3.500000 | 40.366287 | QAM256 | 28 |
29 | 363000000 | -3.400002 | 40.366287 | QAM256 | 29 |
30 | 371000000 | -3.500000 | 40.366287 | QAM256 | 30 |
31 | 379000000 | -3.799999 | 40.366287 | QAM256 | 31 |
32 | 387000000 | -3.799999 | 40.366287 | QAM256 | 32 |
33 | 395000000 | -3.700001 | 38.983261 | QAM256 | 33 |
34 | 403000000 | -3.599998 | 40.366287 | QAM256 | 34 |
35 | 411000000 | -3.200001 | 40.366287 | QAM256 | 35 |
36 | 419000000 | -2.900002 | 40.366287 | QAM256 | 36 |
37 | 523000000 | -2.400002 | 40.366287 | QAM256 | 37 |
38 | 531000000 | -1.900002 | 40.366287 | QAM256 | 38 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.366287 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 40.366287 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 40.946209 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
32 | Locked | 40.366287 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 40.366287 | 0 | 0 |
35 | Locked | 40.366287 | 0 | 0 |
36 | Locked | 40.366287 | 0 | 0 |
37 | Locked | 40.366287 | 0 | 0 |
38 | Locked | 40.366287 | 0 | 0 |
39 | 96 | 4K | 1880 | QAM4096 | 424 |
39 | Locked | 42 | -3.6 | 2063196588 | 16915 |
on 01-05-2022 18:26
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 42.270599 | 5120 KSym/sec | 64QAM | 5 |
2 | 39400000 | 42.270599 | 5120 KSym/sec | 64QAM | 4 |
3 | 46200000 | 42.520599 | 5120 KSym/sec | 64QAM | 3 |
4 | 53700000 | 42.770599 | 5120 KSym/sec | 64QAM | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 17 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 43 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 11 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 5 | 0 |
on 01-05-2022 18:27
Time Priority Description
on 01-05-2022 18:27
I have the hub in modem mode, but all devices both wired and wireless drop out.