Internet Disconnects.

[fizz]

Been getting a few disconnects today from work and rebooted my modem twice and I am getting downstream errors (it was really bad this morning with thousands on all channels). What is causing post RS errors?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	-1.9	38	256 qam	13
2	139000000	1.5	38	256 qam	1
3	147000000	1.4	38	256 qam	2
4	155000000	1.2	38	256 qam	3
5	163000000	0.7	38	256 qam	4
6	171000000	0.5	38	256 qam	5
7	179000000	0	38	256 qam	6
8	187000000	-0.2	38	256 qam	7
9	195000000	-1	38	256 qam	8
10	203000000	-0.9	38	256 qam	9
11	211000000	-1	38	256 qam	10
12	219000000	-1.2	38	256 qam	11
13	227000000	-1.5	38	256 qam	12
14	243000000	-2.2	38	256 qam	14
15	251000000	-2.5	38	256 qam	15
16	259000000	-2.7	38	256 qam	16
17	267000000	-3	38	256 qam	17
18	275000000	-3	38	256 qam	18
19	283000000	-3	38	256 qam	19
20	291000000	-3.2	38	256 qam	20
21	299000000	-2.7	38	256 qam	21
22	307000000	-3	38	256 qam	22
23	315000000	-2.9	38	256 qam	23
24	323000000	-2.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	44	0
2	Locked	38.9	186	57
3	Locked	38.6	34	14
4	Locked	38.9	35	11
5	Locked	38.9	64	0
6	Locked	38.6	8	0
7	Locked	38.6	100	9
8	Locked	38.6	109	6
9	Locked	38.6	109	51
10	Locked	38.9	55	0
11	Locked	38.9	213	71
12	Locked	38.9	203	55
13	Locked	38.6	86	8
14	Locked	38.6	8	0
15	Locked	38.6	6	0
16	Locked	38.9	7	0
17	Locked	38.6	4	0
18	Locked	38.6	14	0
19	Locked	38.9	10	0
20	Locked	38.6	14	0
21	Locked	38.6	5	0
22	Locked	38.6	5	0
23	Locked	38.6	10	0
24	Locked	38.9	6	0

Upstream for info

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199976	44.8	5120	64 qam	3
2	32600009	43.3	5120	64 qam	5
3	39400002	44.8	5120	64 qam	4
4	53700043	44.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[fizz]

it also appears that the 'test' you can run from the app / website say there is a technical error and won't run them and the one for the tv says my tivo's are on but there is a problem?..

Everything was rebooted this morning too GRRR.. would be good if a techy from the moderators can do a quick health check.

[Gareth_L]

Hello fizz

Sorry to hear this is happening 

Do we still need to look at this in more detail, or it it okay now?

Gareth_L

[fizz]

Seems OK now it coincided with problems with tv services not working and being able to connect to the Internet. I am wandering whether that affected the Internet connection/post errors

[Akua_A]

Thank you for the update Fizz.

Please continue to monitor your service and let us know if you need any further help 🙂

Thanks,