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Internet Disconnected - Lightning strike

Anonymous
Not applicable

‎29-07-2021 22:57 - edited ‎29-07-2021 23:24

Anyone else been having problems since Wednesday lunch time? Lightning struck then my WiFi disconnected i constantly try to reboot it and have tried to reset it I can connect but it just says connected without Internet?

 

I have the Hub 4 white light just flashes

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎30-07-2021 15:24

Have you checked for known faults on 0800 561 0061

It may have damaged a street cab - for example - and takren multiple customers off line.

If not call the CS number and see what they say when they testy the connction

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Anonymous
Not applicable
In response to jbrennand

‎30-07-2021 22:54 - edited ‎30-07-2021 22:54

Yeah had all that sorted but still not working must be a problem with the modem at this point 

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Travis_M
Forum Team (Retired)
Forum Team (Retired)
In response to Anonymous

on ‎01-08-2021 13:51

Hi @Anonymous

 

Thanks for posting on our community forum!

 

I'm going to private message you to collect a few more details, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team

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