on 10-08-2021 21:56
Hi, I have had VM installed for two years now. We signed to an 18 month contract last august and have had no issues until now. The past couple of weeks various devices have been disconnecting from the hub 3. Both phones unable to connect to wifi, Tivo box unable to use on demand services and nest disconnecting. Have used the 192.168.0.1 website to look at hub data. I have noticed that when others have done so they have had zero to minimum Post RS Errors in down stream however each row of mine has values in the thousands. Each time i have ran the VM connection tests it says no issues found, so haven't tried ringing yet as they will only do the same and tell me to turn the hub off and on again which i have done over the couple of weeks. I will post the downstream data below. If anybody has any suggestions to fix the issue please respond.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 154750000 | -3.7 | 40 | 256 qam | 3 |
2 | 138750000 | -3 | 40 | 256 qam | 1 |
3 | 146750000 | -3.5 | 40 | 256 qam | 2 |
4 | 162750000 | -3.7 | 40 | 256 qam | 4 |
5 | 170750000 | -3.9 | 40 | 256 qam | 5 |
6 | 178750000 | -4 | 40 | 256 qam | 6 |
7 | 186750000 | -4 | 40 | 256 qam | 7 |
8 | 194750000 | -4 | 40 | 256 qam | 8 |
9 | 202750000 | -4 | 40 | 256 qam | 9 |
10 | 210750000 | -3.9 | 40 | 256 qam | 10 |
11 | 218750000 | -4 | 40 | 256 qam | 11 |
12 | 226750000 | -4 | 40 | 256 qam | 12 |
13 | 234750000 | -4 | 40 | 256 qam | 13 |
14 | 242750000 | -4.2 | 40 | 256 qam | 14 |
15 | 250750000 | -4 | 40 | 256 qam | 15 |
16 | 258750000 | -4 | 40 | 256 qam | 16 |
17 | 266750000 | -4.2 | 40 | 256 qam | 17 |
18 | 274750000 | -4.4 | 40 | 256 qam | 18 |
19 | 282750000 | -4.5 | 40 | 256 qam | 19 |
20 | 290750000 | -4.5 | 40 | 256 qam | 20 |
21 | 298750000 | -4.4 | 40 | 256 qam | 21 |
22 | 306750000 | -4.7 | 40 | 256 qam | 22 |
23 | 314750000 | -4.9 | 40 | 256 qam | 23 |
24 | 322750000 | -5 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 6032 | 2763 |
2 | Locked | 40.3 | 1217894 | 6154 |
3 | Locked | 40.3 | 1113056 | 3428 |
4 | Locked | 40.3 | 65879 | 5132 |
5 | Locked | 40.3 | 12963 | 3499 |
6 | Locked | 40.9 | 21186 | 5614 |
7 | Locked | 40.3 | 10355 | 2713 |
8 | Locked | 40.9 | 5412 | 2228 |
9 | Locked | 40.9 | 3946 | 2073 |
10 | Locked | 40.3 | 6355 | 1487 |
11 | Locked | 40.3 | 11307 | 1470 |
12 | Locked | 40.3 | 10879 | 2328 |
13 | Locked | 40.3 | 12256 | 3057 |
14 | Locked | 40.9 | 5956 | 1800 |
15 | Locked | 40.9 | 3349 | 953 |
16 | Locked | 40.3 | 2472 | 721 |
17 | Locked | 40.9 | 2733 | 692 |
18 | Locked | 40.3 | 1647 | 541 |
19 | Locked | 40.9 | 1312 | 344 |
20 | Locked | 40.3 | 1172 | 223 |
21 | Locked | 40.9 | 1233 | 578 |
22 | Locked | 40.9 | 1095 | 417 |
23 | Locked | 40.3 | 974 | 269 |
24 | Locked | 38.9 | 933 | 338 |
on 11-08-2021 01:12
on 13-08-2021 11:28
Hi aidan956
Thanks for posting and welcome to the community. I'm really sorry to hear of the broadband issues.
I've ran a check on the system today and most of your downstream channels are out of spec.
This needs a tech so I'll PM you now to get the details
Kind regards,
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