Internet Access Refused

[comicals]

Since getting a Virgin Media Hub 3.0 I have been unable to access the internet on my work-based laptop using fortisnet VPN. I always get 'No internet,secured' although I have no problem connecting with other computers. It has been suggested to me the Virgin may have put a block on the use of Fortisclient fortisnet VPN.

Has anyone else had similar problems or know whether this is true?

[legacy1]

VM can be blamed for everything these days so before you blame VM put hub in modem mode and test then if it works you can blame VM router mode and if it don't more then likely your works end is blocking you because you have a new WAN IP.

Also try using another DNS

[用心棒]

Should the suggested DNS route not work make sure Advanced Network Error Search is disabled and try again.

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[Client62]

Connect to the Virgin Media online account and check the Web Safe settings.
For us a range of popular office VPN works fine with :

Virus Safe - Enabled
Child Safe - Disabled.     - if Enabled most VPNs / social media messengers / teleconf calls fail to connect.

[David_Bn]

Good Morning @comicals, thanks for your post on our Community Forums.

I'm sorry to hear that there's been issues connecting to the VPN you're work uses.

Can you please confirm if you've been able to run the diagnostic advised by @legacy1?

It may also be worth raising this with your employers IT team, to see if there have been any work arounds they've discovered or are aware of.

Kindest regards,

David_Bn