on 29-06-2021 02:19
Is anyone else having issues with the internet keep cutting out every few seconds?
on 29-06-2021 06:37
on 29-06-2021 19:38
It keeps saying there is none but my service has been intermittent since early hours this morning
on 29-06-2021 19:52
on 29-06-2021 21:56
Every thing is dropping out I spoke to virgin and the person said he sent something to the hub, it worked for about an hour and is now dropping out again. I was also told they was open till 10pm but tried to call again and they are closed.
As for all that technical stuff you said I'm really sorry but I'm not to tech savvy and don't understand 😔
I have fiber optic and it seems to have this issue when ever it rains, I've been told they will send a tech to the box the cables connect to, this was last month. When it first started to happen
on 30-06-2021 15:33
on 01-07-2021 13:06
Hey @Wolfiebaby,
Thanks for your recent post! Sorry to hear you've been experiencing frequent drop-outs this sounds very frustrating.
How have things been over the last couple of days? Are you still having these issues?
Let us know and we'll be able to investigate further for you 🙂
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide
on 01-07-2021 13:28
It happened yesterday and the day before but so far today its been ok, but it seems to start around 9pm in the evening so I'll see how it is later.
on 01-07-2021 15:37
Hi @Wolfiebaby,
Thanks for your reply and sorry again you're having this issue especially in the evenings.
I have been able to locate your account using the details you've registered to forums with and have ran some checks in the meantime. I can see that you do have some downstream and upstream channels out of spec - this is something which would require a tech visit.
I'd like to get this booked in for you, so will just confirm a couple of details with you via private message. Please keep an eye out on the purple envelope at the top of the page and get back to me at your earliest convenience 🙂
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide