on 08-03-2023 17:10
I reported a fault with my V6 box on the 27th Feb. A technician attended on the 1st March to replace my box and also discovered there was a fault with my WiFi. He discovered it was a network fault so he reported it.
2 technicians attended the following morning but were unable to fix the issue.
I checked service status the following day and was informed a technician needs to attend. They attended but was unable to resolve the issue and informed me they were waiting on a part.
I am unable to contact virginmedia so have mo idea when I can expect the service I am paying for to be restored.
I'd appreciate any help or advice.
Answered! Go to Answer
on 09-03-2023 22:52
on 08-03-2023 17:20
on 08-03-2023 17:23
The WiFi frequently drops out and we have to keep resetting the router. This is not ideal when we are working from home.
I prefer to contact VM via WhatsApp so I have proof of what has been said. I've had a bad experience on the phone previously which I do not wish to repeat.
on 09-03-2023 00:01
on 09-03-2023 22:41
I have the hub 4, gig1 fibre broadband, maxit TV and talk weekends phone.
I have been informed it is an outage issue. VM have said it has been escalated to the support team and the engineers are working in the area to get the services restored at the earliest possible as they are intermittent.
I have been given 'C01385291' as the outage remedy number and it is being looked into on a high priority.
In answer to your questions regarding connections. The Internet drops out at various times through out the day and night. We don't use ethernet cables.
I used to have WiFi booster plugs with my old hub, but since getting the new hub, they were returned. I wasn't offered any WiFi pods.
I'm not sure how to change the settings as you suggested. I'd be afraid of causing more issues and making the connection even worse.
on 09-03-2023 22:52
on 09-03-2023 23:02
Thank you, I really appreciate your support and advice.
Just scanning my house for blackspots now.
on 12-03-2023 12:24
I phoned the automated service status number but it says there is no fault with the broadband and the call ends.
I checked on VM service status page and ran a test on my hub. It says there is still an issue with my connection and I should check back in 10 hours.
This has been going on since the 27th March, if not longer. That's when the fault was reported.
on 12-03-2023 13:43
on 12-03-2023 14:04
A technician has already attended, 4 technicians infact, and they said it's a network issue and they are awaiting a part. I haven't been advised how long it will be before full services that I am paying for will be restored.