Menu
Reply
Highlighted
  • 39
  • 1
  • 7
On our wavelength
153 Views
Message 1 of 9
Flag for a moderator

Intermittent wifi issues

 

We've been experiencing intermittent drops for too long now, Do I have a problem?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/66521e460be8f83208f97fcfbe70f3975120b69c

  Logs to follow

 

0 Kudos
Reply
Highlighted
  • 39
  • 1
  • 7
On our wavelength
144 Views
Message 2 of 9
Flag for a moderator

Re: Intermittent wifi issues

Keep getting error when copying and pasting logs, any advice?

0 Kudos
Reply
Highlighted
  • 15.57K
  • 1.63K
  • 2.65K
Very Insightful Person
Very Insightful Person
139 Views
Message 3 of 9
Flag for a moderator

Re: Intermittent wifi issues

if you get the "HTML" error - it should just strip it out and when you press "send" again it usually goes

Do you mean you have an old  Superhub then or the new non-super Hub3?


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 39
  • 1
  • 7
On our wavelength
132 Views
Message 4 of 9
Flag for a moderator

Re: Intermittent wifi issues

Hub 3

When I copy and past the logs I get an error too many characters for the post, edit - now posted as plain text

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 298750000 3 40 256 qam 21
2 218750000 3 40 256 qam 11
3 226750000 2.9 38 256 qam 12
4 234750000 2.5 38 256 qam 13
5 242750000 2.5 38 256 qam 14
6 250750000 2.5 40 256 qam 15
7 258750000 2.5 40 256 qam 16
8 266750000 2.5 40 256 qam 17
9 274750000 2.4 40 256 qam 18
10 282750000 2.7 40 256 qam 19
11 290750000 2.7 40 256 qam 20
12 306750000 3 40 256 qam 22
13 314750000 2.7 40 256 qam 23
14 322750000 2.7 40 256 qam 24
15 402750000 1.2 40 256 qam 25
16 410750000 1.2 38 256 qam 26
17 418750000 1.2 40 256 qam 27
18 426750000 1.4 40 256 qam 28
19 434750000 1.2 40 256 qam 29
20 442750000 1.2 40 256 qam 30
21 450750000 1 40 256 qam 31
22 458750000 0.5 38 256 qam 32
23 466750000 0.5 38 256 qam 33
24 474750000 0.5 40 256 qam 34


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 1306 0
2 Locked 40.3 1280 90
3 Locked 38.9 900 38
4 Locked 38.9 1033 26
5 Locked 38.9 939 12
6 Locked 40.3 999 2
7 Locked 40.3 846 12
8 Locked 40.3 888 0
9 Locked 40.3 1000 0
10 Locked 40.9 1360 0
11 Locked 40.9 1639 1
12 Locked 40.3 724 14
13 Locked 40.3 1038 12
14 Locked 40.3 1127 5
15 Locked 40.3 956 0
16 Locked 38.9 969 0
17 Locked 40.3 775 0
18 Locked 40.3 781 0
19 Locked 40.3 756 0
20 Locked 40.3 645 0
21 Locked 40.3 773 0
22 Locked 38.9 929 0
23 Locked 38.9 1278 0
24 Locked 40.3 779 0

Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200139 4.4 5120 64 qam 3
2 39400005 4.3 5120 64 qam 4
3 60300000 4.525 5120 64 qam 1
4 53699996 4.475 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

 

0 Kudos
Reply
Highlighted
  • 15.57K
  • 1.63K
  • 2.65K
Very Insightful Person
Very Insightful Person
125 Views
Message 5 of 9
Flag for a moderator

Re: Intermittent wifi issues

EDIT:  I see from your stats you do have the Hub3 - which has never been referred to as as Super


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 39
  • 1
  • 7
On our wavelength
47 Views
Message 6 of 9
Flag for a moderator

Re: Intermittent wifi issues

 
 
Network LogTime Priority Description
18/06/2020 16:16:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 16:16:31Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 15:44:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 15:43:50Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2020 20:34:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2020 21:12:42ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2020 20:30:3ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2020 19:47:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2020 09:50:52ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2020 04:52:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 22:29:5ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 21:09:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 11:09:21ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 21:08:29ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 07:24:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 07:07:40ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2020 11:29:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2020 00:21:42ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2020 02:23:30ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2020 20:55:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 15.57K
  • 1.63K
  • 2.65K
Very Insightful Person
Very Insightful Person
111 Views
Message 7 of 9
Flag for a moderator

Re: Intermittent wifi issues

Logs need someone else to comment. Hub stats look ok except for the RS error but these may be historical build up. Can you reboot the Hub3 and check that those values have all reset to 0 and then check every hour or two whether they are reappearing.

Also, are you seeing drops on the devices connecting on ethernet cable - or is it just wifi connected ones?

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 39
  • 1
  • 7
On our wavelength
107 Views
Message 8 of 9
Flag for a moderator

Re: Intermittent wifi issues

Just the wifi, looking at extending my coverage but don't want to commit until I know its not a Virgin problem

Sorry, can't seem to post the logs in any other format.

 

0 Kudos
Reply
Highlighted
  • 15.57K
  • 1.63K
  • 2.65K
Very Insightful Person
Very Insightful Person
93 Views
Message 9 of 9
Flag for a moderator

Re: Intermittent wifi issues

Logs have gone - probably because a Mod noticed you had left personal info in there - probably the MAC addresse (or ip's) - you need to blank them out before posting next time.

Best way to prove it is to have one device plugged into the Hub by ethernet and see whether that one has dropped out at the same time as the wifi one do.

Bear in mind that if you get your own wireless equipment it will improve your wifi when any underlying VM network issue is ultimately corrected - or - if you move to another BB supplier as well - as their wifi offerings will be little better.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply