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Intermittent wifi dropping out

Sit10
Joining in

Hi

Like many users it seems, I have intermittent WiFi connection. This has been since I joined Virginmedia in May but I never had an issue with BT and wish I had stayed with BT now.

Connection speed seems OK, and it is worse when multiple users are on line. It's not excessive, just 2 of us with occasional visits from children. We often have to turn off a device to allow others to continue working.

I have checked the local network and each time it says no issue and restarted the hub with no change, so please don't respond with those answers.

Please can you fix this issue.

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

See this for info...

Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Megan_L
Forum Team
Forum Team

Hi Sit10, 

Thanks for using the Community Forums to get this issue with your internet services looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

I have already checked your services on my side to see whether there are any issues, however I couldn't see anything on our side that could explain the issues you've mentioned. 

I can see @jbrennand has already given you some advice around our WIFI Max scheme and other aspects, what are your thoughts on these? 

Thanks,

Megan_L