on 13-06-2022 21:38
Hi,
Could someone have a look and advise please, I have been getting intermittent signal dropouts since install a few weeks ago.
Thanks in advance
1 | 331000000 | 3.9 | 37 | 256 qam | 25 |
2 | 203000000 | 4.6 | 36 | 256 qam | 9 |
3 | 211000000 | 4.5 | 37 | 256 qam | 10 |
4 | 219000000 | 4.5 | 37 | 256 qam | 11 |
5 | 227000000 | 4.5 | 37 | 256 qam | 12 |
6 | 235000000 | 4.5 | 37 | 256 qam | 13 |
7 | 243000000 | 4.3 | 37 | 256 qam | 14 |
8 | 251000000 | 4.3 | 37 | 256 qam | 15 |
9 | 259000000 | 4 | 37 | 256 qam | 16 |
10 | 267000000 | 4 | 37 | 256 qam | 17 |
11 | 275000000 | 3.7 | 37 | 256 qam | 18 |
12 | 283000000 | 3.5 | 37 | 256 qam | 19 |
13 | 291000000 | 3.5 | 37 | 256 qam | 20 |
14 | 299000000 | 3.5 | 37 | 256 qam | 21 |
15 | 307000000 | 3.5 | 37 | 256 qam | 22 |
16 | 315000000 | 3.7 | 37 | 256 qam | 23 |
17 | 323000000 | 3.7 | 37 | 256 qam | 24 |
18 | 339000000 | 4 | 37 | 256 qam | 26 |
19 | 347000000 | 4.1 | 37 | 256 qam | 27 |
20 | 355000000 | 4 | 37 | 256 qam | 28 |
21 | 363000000 | 4 | 37 | 256 qam | 29 |
22 | 371000000 | 4.1 | 37 | 256 qam | 30 |
23 | 379000000 | 4.1 | 37 | 256 qam | 31 |
24 | 387000000 | 4.1 | 37 | 256 qam | 32 |
1 | Locked | 37.6 | 5 | 0 |
2 | Locked | 36.6 | 4 | 0 |
3 | Locked | 37.3 | 6 | 0 |
4 | Locked | 37.3 | 5 | 0 |
5 | Locked | 37.3 | 6 | 0 |
6 | Locked | 37.3 | 5 | 0 |
7 | Locked | 37.3 | 5 | 0 |
8 | Locked | 37.3 | 4 | 0 |
9 | Locked | 37.3 | 5 | 0 |
10 | Locked | 37.3 | 5 | 0 |
11 | Locked | 37.3 | 5 | 0 |
12 | Locked | 37.3 | 4 | 0 |
13 | Locked | 37.3 | 9 | 0 |
14 | Locked | 37.3 | 8 | 0 |
15 | Locked | 37.3 | 6 | 0 |
16 | Locked | 37.6 | 4 | 0 |
17 | Locked | 37.3 | 8 | 0 |
18 | Locked | 37.3 | 3 | 0 |
19 | Locked | 37.3 | 6 | 0 |
20 | Locked | 37.3 | 6 | 0 |
21 | Locked | 37.6 | 5 | 0 |
22 | Locked | 37.6 | 5 | 0 |
23 | Locked | 37.6 | 6 | 0 |
24 | Locked | 37.3 | 0 | 0 |
on 16-06-2022 16:19
Here are my current upstream power levels...
1 | 53700150 | 27.8 | 5120 | 64 qam | 2 |
2 | 39400000 | 27.8 | 5120 | 64 qam | 4 |
3 | 46200000 | 27.5 | 5120 | 64 qam | 3 |
4 | 60300000 | 27.8 | 5120 | 64 qam | 1 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
16-06-2022 16:22 - edited 16-06-2022 16:33
@MarkyMark71 wrote:Here are my current upstream power levels...
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700150 27.8 5120 64 qam 2 2 39400000 27.8 5120 64 qam 4 3 46200000 27.5 5120 64 qam 3 4 60300000 27.8 5120 64 qam 1
@David_Bn So if all the up channel power levels are way out of range is that ok ?
on 16-06-2022 17:51
Hi @MarkyMark71, I'd be happy to have an engineer booked in for you to take a closer look into this for you.
Check out the purple envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn
on 21-06-2022 06:37
Just an update....
2nd engineer visit - ran some checks, made a few changes and said he'd lowered downstream power levels and increased upstream to 36. After he left it DC again and I checked upstream levels and all at 31 or 32.
3rd engineer visit - replaced ONU and intinuator and again tweaked power levels.
However, signal is still disconnecting even though upstream are all 41 or 42
There seems to be a mountain of similar posts on here all with one thing in common - Hub 3
I am not relishing the prospect of phoning VM, its like Groundhog Day
on 21-06-2022 06:39
1 | 331000000 | 0.2 | 36 | 256 qam | 25 |
2 | 203000000 | 1 | 36 | 256 qam | 9 |
3 | 211000000 | 0.9 | 36 | 256 qam | 10 |
4 | 219000000 | 0.9 | 36 | 256 qam | 11 |
5 | 227000000 | 0.7 | 36 | 256 qam | 12 |
6 | 235000000 | 0.7 | 36 | 256 qam | 13 |
7 | 243000000 | 0.5 | 36 | 256 qam | 14 |
8 | 251000000 | 0.5 | 36 | 256 qam | 15 |
9 | 259000000 | 0.2 | 36 | 256 qam | 16 |
10 | 267000000 | 0.2 | 36 | 256 qam | 17 |
11 | 275000000 | 0 | 36 | 256 qam | 18 |
12 | 283000000 | -0.2 | 36 | 256 qam | 19 |
13 | 291000000 | -0.2 | 36 | 256 qam | 20 |
14 | 299000000 | -0.2 | 36 | 256 qam | 21 |
15 | 307000000 | -0.2 | 36 | 256 qam | 22 |
16 | 315000000 | 0 | 36 | 256 qam | 23 |
17 | 323000000 | 0 | 36 | 256 qam | 24 |
18 | 339000000 | 0.4 | 36 | 256 qam | 26 |
19 | 347000000 | 0.5 | 36 | 256 qam | 27 |
20 | 355000000 | 0.5 | 36 | 256 qam | 28 |
21 | 363000000 | 0.5 | 36 | 256 qam | 29 |
22 | 371000000 | 0.5 | 36 | 256 qam | 30 |
23 | 379000000 | 0.7 | 36 | 256 qam | 31 |
24 | 387000000 | 0.7 | 36 | 256 qam | 32 |
1 | Locked | 36.6 | 18 | 0 |
2 | Locked | 36.3 | 64 | 0 |
3 | Locked | 36.3 | 28 | 0 |
4 | Locked | 36.3 | 26 | 0 |
5 | Locked | 36.3 | 46 | 0 |
6 | Locked | 36.3 | 44 | 0 |
7 | Locked | 36.3 | 32 | 0 |
8 | Locked | 36.3 | 24 | 0 |
9 | Locked | 36.6 | 26 | 0 |
10 | Locked | 36.6 | 21 | 0 |
11 | Locked | 36.6 | 20 | 0 |
12 | Locked | 36.6 | 37 | 0 |
13 | Locked | 36.3 | 46 | 0 |
14 | Locked | 36.3 | 60 | 0 |
15 | Locked | 36.6 | 56 | 0 |
16 | Locked | 36.6 | 72 | 0 |
17 | Locked | 36.6 | 62 | 0 |
18 | Locked | 36.6 | 22 | 0 |
19 | Locked | 36.3 | 30 | 0 |
20 | Locked | 36.3 | 39 | 0 |
21 | Locked | 36.6 | 26 | 0 |
22 | Locked | 36.6 | 13 | 0 |
23 | Locked | 36.3 | 18 | 0 |
24 | Locked | 36.6 | 8 | 0 |
on 21-06-2022 06:41
1 | 53700172 | 41.3 | 5120 | 64 qam | 2 |
2 | 39400233 | 41.5 | 5120 | 64 qam | 4 |
3 | 46199995 | 41.3 | 5120 | 64 qam | 3 |
4 | 60300000 | 41.3 | 5120 | 64 qam | 1 |
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 4 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
on 21-06-2022 06:43
20/06/2022 18:08:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 23-06-2022 13:06
Hi MarkyMark71,
Thanks for coming back to us with an update on this one.
Taking a look at the hub stats from this end, all is looking fine. The levels are within optimal range and there is nothing out of spec with your hub or area.
How are things looking since you last posted?
Pop back and let us know.
Thanks,
on 23-06-2022 17:03
Still the same, constantly disconnecting last night for over an hour and had dropouts today.
This clearly isn't just going to remedy itself and as pretty much everything has been replaced it has to be a network issue doesn't it?
What are VM doing to resolve this?
on 26-06-2022 09:47
Hi MarkyMArk71,
Thank you for getting back to us and letting us know the problems are still happening.
Everything is still running within specification from our side but I see that was the case when your Hub stats were showing very high levels for upstream
With that being the case, are you able to access your Hub and post some up to date stats for us to review?
Thanks,