on 13-06-2022 21:38
Hi,
Could someone have a look and advise please, I have been getting intermittent signal dropouts since install a few weeks ago.
Thanks in advance
1 | 331000000 | 3.9 | 37 | 256 qam | 25 |
2 | 203000000 | 4.6 | 36 | 256 qam | 9 |
3 | 211000000 | 4.5 | 37 | 256 qam | 10 |
4 | 219000000 | 4.5 | 37 | 256 qam | 11 |
5 | 227000000 | 4.5 | 37 | 256 qam | 12 |
6 | 235000000 | 4.5 | 37 | 256 qam | 13 |
7 | 243000000 | 4.3 | 37 | 256 qam | 14 |
8 | 251000000 | 4.3 | 37 | 256 qam | 15 |
9 | 259000000 | 4 | 37 | 256 qam | 16 |
10 | 267000000 | 4 | 37 | 256 qam | 17 |
11 | 275000000 | 3.7 | 37 | 256 qam | 18 |
12 | 283000000 | 3.5 | 37 | 256 qam | 19 |
13 | 291000000 | 3.5 | 37 | 256 qam | 20 |
14 | 299000000 | 3.5 | 37 | 256 qam | 21 |
15 | 307000000 | 3.5 | 37 | 256 qam | 22 |
16 | 315000000 | 3.7 | 37 | 256 qam | 23 |
17 | 323000000 | 3.7 | 37 | 256 qam | 24 |
18 | 339000000 | 4 | 37 | 256 qam | 26 |
19 | 347000000 | 4.1 | 37 | 256 qam | 27 |
20 | 355000000 | 4 | 37 | 256 qam | 28 |
21 | 363000000 | 4 | 37 | 256 qam | 29 |
22 | 371000000 | 4.1 | 37 | 256 qam | 30 |
23 | 379000000 | 4.1 | 37 | 256 qam | 31 |
24 | 387000000 | 4.1 | 37 | 256 qam | 32 |
1 | Locked | 37.6 | 5 | 0 |
2 | Locked | 36.6 | 4 | 0 |
3 | Locked | 37.3 | 6 | 0 |
4 | Locked | 37.3 | 5 | 0 |
5 | Locked | 37.3 | 6 | 0 |
6 | Locked | 37.3 | 5 | 0 |
7 | Locked | 37.3 | 5 | 0 |
8 | Locked | 37.3 | 4 | 0 |
9 | Locked | 37.3 | 5 | 0 |
10 | Locked | 37.3 | 5 | 0 |
11 | Locked | 37.3 | 5 | 0 |
12 | Locked | 37.3 | 4 | 0 |
13 | Locked | 37.3 | 9 | 0 |
14 | Locked | 37.3 | 8 | 0 |
15 | Locked | 37.3 | 6 | 0 |
16 | Locked | 37.6 | 4 | 0 |
17 | Locked | 37.3 | 8 | 0 |
18 | Locked | 37.3 | 3 | 0 |
19 | Locked | 37.3 | 6 | 0 |
20 | Locked | 37.3 | 6 | 0 |
21 | Locked | 37.6 | 5 | 0 |
22 | Locked | 37.6 | 5 | 0 |
23 | Locked | 37.6 | 6 | 0 |
24 | Locked | 37.3 | 0 | 0 |
on 13-06-2022 21:39
@MarkyMark71 wrote:Hi,
Could someone have a look and advise please, I have been getting intermittent signal dropouts since install a few weeks ago.
Thanks in advance
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 3.9 37 256 qam 25 2 203000000 4.6 36 256 qam 9 3 211000000 4.5 37 256 qam 10 4 219000000 4.5 37 256 qam 11 5 227000000 4.5 37 256 qam 12 6 235000000 4.5 37 256 qam 13 7 243000000 4.3 37 256 qam 14 8 251000000 4.3 37 256 qam 15 9 259000000 4 37 256 qam 16 10 267000000 4 37 256 qam 17 11 275000000 3.7 37 256 qam 18 12 283000000 3.5 37 256 qam 19 13 291000000 3.5 37 256 qam 20 14 299000000 3.5 37 256 qam 21 15 307000000 3.5 37 256 qam 22 16 315000000 3.7 37 256 qam 23 17 323000000 3.7 37 256 qam 24 18 339000000 4 37 256 qam 26 19 347000000 4.1 37 256 qam 27 20 355000000 4 37 256 qam 28 21 363000000 4 37 256 qam 29 22 371000000 4.1 37 256 qam 30 23 379000000 4.1 37 256 qam 31 24 387000000 4.1 37 256 qam 32 Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 5 0 2 Locked 36.6 4 0 3 Locked 37.3 6 0 4 Locked 37.3 5 0 5 Locked 37.3 6 0 6 Locked 37.3 5 0 7 Locked 37.3 5 0 8 Locked 37.3 4 0 9 Locked 37.3 5 0 10 Locked 37.3 5 0 11 Locked 37.3 5 0 12 Locked 37.3 4 0 13 Locked 37.3 9 0 14 Locked 37.3 8 0 15 Locked 37.3 6 0 16 Locked 37.6 4 0 17 Locked 37.3 8 0 18 Locked 37.3 3 0 19 Locked 37.3 6 0 20 Locked 37.3 6 0 21 Locked 37.6 5 0 22 Locked 37.6 5 0 23 Locked 37.6 6 0 24 Locked 37.3 0 0
1 | 53700000 | 28.3 | 5120 | 64 qam | 2 |
2 | 39400000 | 28.5 | 5120 | 64 qam | 4 |
3 | 46200000 | 28.3 | 5120 | 64 qam | 3 |
4 | 60300000 | 28.5 | 5120 | 64 qam | 1 |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 13-06-2022 21:41
13/06/2022 20:52:30 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/06/2022 20:46:57 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/06/2022 00:34:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/06/2022 23:12:8 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/06/2022 23:08:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/06/2022 23:01:58 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/06/2022 16:53:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/06/2022 08:25:20 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/06/2022 04:34:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/06/2022 01:30:14 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/06/2022 05:53:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/06/2022 05:15:13 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/06/2022 05:15:11 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/06/2022 09:09:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/06/2022 08:11:50 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/06/2022 08:11:46 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/06/2022 08:11:46 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/06/2022 08:11:46 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/06/2022 08:11:46 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/06/2022 08:11:46 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 13-06-2022 22:35
on 13-06-2022 22:41
Thank you John, I really appreciate your help
on 15-06-2022 23:53
Still looking for assistance if VM mod is available please. Spoke to tech who first said there was no issue but then agreed there was. They said they were fixing it remotely and to monitor for 24 hours but 48 hours on it us as bad as ever. Please help!
on 16-06-2022 13:52
Good Afternoon @MarkyMark71, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the intermittent drop outs you're experiencing.
How are things looking today?
I've looked into the stats of the hub, and everything appears to be within spec.
We do however notice that a Wi-Fi connection may be problematic at the moment, with some interference being detected.
Can you please advise me if any devices close to the hub can be placed on a wired connection?
Do you notice any connection issues when using Ethernet cables?
Kindest regards.
David_Bn
on 16-06-2022 16:12
Hi David,
The VM stream box is connected via ethernet and when the signal drops out so does the stream box.
on 16-06-2022 16:14
Also, it went off last night numerous times and has done so again this afternoon.
on 16-06-2022 16:15