Intermittent ping spikes + packet loss

[MartinD63]

Hello,

For the past 3 weeks I have been experiencing seemingly random short internet dropouts (lasting 5-30 seconds) throughout the day, with some days of no issues and others with multiple dropouts only a few minutes apart. My postcode is ME2 2TZ.

I have a SuperHub 3 in router mode, with WiFi enabled (though WiFi is not used as much as wired). I have rebooted the router multiple times and performed a pinhole reset, but nothing has changed. I have also ensured the connections on the router are securely connected and nothing is loose. The dropout occurs on all connected devices simultaneously, so it is not related to any device faults. I have checked my service via the online test and no issues were discovered, nor were any problems reported in my area.

Below is my router info and a BQM. Thanks for any assistance.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	-3.5	38	256 qam	32
2	203000000	0.2	38	256 qam	9
3	211000000	0	38	256 qam	10
4	219000000	-0.4	38	256 qam	11
5	227000000	-0.5	38	256 qam	12
6	235000000	-1	38	256 qam	13
7	243000000	-1.5	38	256 qam	14
8	251000000	-1.5	38	256 qam	15
9	259000000	-1.5	38	256 qam	16
10	267000000	-1.4	38	256 qam	17
11	275000000	-1.5	38	256 qam	18
12	283000000	-1.7	38	256 qam	19
13	291000000	-2	38	256 qam	20
14	299000000	-1.4	38	256 qam	21
15	307000000	-1	38	256 qam	22
16	315000000	-1.5	38	256 qam	23
17	323000000	-1.7	38	256 qam	24
18	331000000	-1.5	40	256 qam	25
19	339000000	-1.5	38	256 qam	26
20	347000000	-2.2	38	256 qam	27
21	355000000	-2.5	38	256 qam	28
22	363000000	-2.5	38	256 qam	29
23	371000000	-3	38	256 qam	30
24	379000000	-3.5	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	68988	177721
2	Locked	38.9	280023	377409
3	Locked	38.9	264937	384295
4	Locked	38.9	280601	329423
5	Locked	38.9	385407	338461
6	Locked	38.6	553429	397159
7	Locked	38.9	519035	352924
8	Locked	38.9	247500	236228
9	Locked	38.9	337034	315492
10	Locked	38.9	540830	365325
11	Locked	38.9	398345	288684
12	Locked	38.9	183273	214235
13	Locked	38.9	274548	296403
14	Locked	38.9	733427	349941
15	Locked	38.9	536253	203032
16	Locked	38.9	111538	207520
17	Locked	38.9	125142	245984
18	Locked	40.3	97425	258393
19	Locked	38.9	67265	95134
20	Locked	38.6	75852	191664
21	Locked	38.9	81699	206622
22	Locked	38.6	80941	167002
23	Locked	38.9	81193	92733
24	Locked	38.6	102580	160170

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	40	5120	64 qam	1
2	39400000	37	5120	64 qam	4
3	46200000	38.3	5120	64 qam	3
4	53700000	39	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	7	0
2	ATDMA	0	0	6	0
3	ATDMA	0	0	11	0
4	ATDMA	0	0	11	0

Live BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f8ac964e4ab5dd888cf1826c405a007de4e39d43

[MartinD63]

Update: Technician arrived and determined there is a signal fault outside the house. He booked a technician to come and fix it tomorrow, so will see how it is a few days after that.

[Chris_W1]

HI Martin, thanks for the message. I am happy to hear that an engineer has attended. How is the service at the moment since the engineer arrived. ^Chris

[MartinD63]

Hello,

Was waiting a few days to post just to be sure, but it seems like my issue is fixed. Thanks for the assistance