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werewhelk
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Intermittent loss of broadband. Is my hub 3.0 upstream/downstream power ok?

The last few days my internet connection has been dropping every hour or so for 10 minutes at a time. It recovers on its own. Internal network (wifi and wired) is unaffected.

Can anyone tell me if these upstream / downstream stats look healthy? 

Thanks in advance,

Tim

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14830000001.440256 qam30
21870000003.240256 qam7
3195000000340256 qam8
42030000002.740256 qam9
52110000002.540256 qam10
62190000002.540256 qam11
72270000002.240256 qam12
82350000002.240256 qam13
9243000000240256 qam14
10251000000240256 qam15
11259000000240256 qam16
122670000002.240256 qam17
132750000002.240256 qam18
142830000002.440256 qam19
152910000002.740256 qam20
16299000000340256 qam21
173070000003.440256 qam22
183150000003.440256 qam23
193230000003.240256 qam24
204430000002.540256 qam25
214510000002.540256 qam26
224590000002.240256 qam27
234670000001.740256 qam28
244750000001.240256 qam29



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3329
2Locked40.9170
3Locked40.3170
4Locked40.360
5Locked40.350
6Locked40.950
7Locked40.350
8Locked40.950
9Locked40.300
10Locked40.300
11Locked40.900
12Locked40.360
13Locked40.350
14Locked40.960
15Locked40.350
16Locked40.360
17Locked40.9190
18Locked40.9180
19Locked40.9130
20Locked40.300
21Locked40.9110
22Locked40.9180
23Locked40.350
24Locked40.360
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1326001734.55512064 qam3
2258000044.55512064 qam4
3394000314.55512064 qam2
4462001024.6512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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jbrennand
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Re: Intermittent loss of broadband. Is my hub 3.0 upstream/downstream power ok?

Post up the network logs as well.
Also, Set up a free BQM to continually monitor the state of your connection and any dropouts. It does it 24/7/365 and it keeps a visual record of all of your network disconnection data.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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werewhelk
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Re: Intermittent loss of broadband. Is my hub 3.0 upstream/downstream power ok?

Thanks for the link, I've set that up.

The problem seems to have improved a bit in that it now seems to be dropping out "only" a few times a day.

As I type, it has just recovered from a drop about 15 minutes ago.

These are the current Network Logs

Time Priority Description
04/05/2019 09:38:3 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:38:3 critical No Ranging Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:38:23 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:38:23 critical No Ranging Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:40:3 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:40:3 critical No Ranging Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:40:36 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:40:37 critical No Ranging Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:40:42 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:40:43 critical No Ranging Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:42:8 Warning! RCS Partial Service;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:42:22 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:54:41 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:54:41 critical No Ranging Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:55:2 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:55:2 critical No Ranging Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:55:21 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:55:21 critical No Ranging Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:55:41 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;
04/05/2019 09:55:41 critical No Ranging Response received - T3 time-out;CM-MAC=<removed>;CMTS-MAC=<removed>:ea;CM-QOS=1.1;CM-VER=3.0;

 

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