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callum929
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Intermittent issues since downgrading speed

Previously I was on the top 300mb speed and since amended my package due to cost so speed was downgraded to 100mb. Ever since then the internet speed is woeful, simple images won’t load and the broadband keeps dropping and have to reset the router generally 2-3 times a day. An engineer just came out and could see no problem and changed the router but the problem is still there.

I had no problems at all on the faster speed only since the speed was reduced. The internet is only really used for 2 mobile devices and using Netflix so 100mb should be plenty. 

Where do I go from here as a believe the fault seems to lie with the broadband itself and not the equipment.

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callum929
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Re: Intermittent issues since downgrading speed

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Re: Intermittent issues since downgrading speed

Hi callum929

 

Thank you for posting on our community forum pages.

 

We are sorry to hear that you are having issues with the speed of the service. We appreciate that this must be frustrating.

 

When you have completed the speed test has this been done with one device over a wired connection? 

David_Pn
Forum Team

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