Intermittent internet

[SCH118]

I have been intermittent internet for months now.

I was using an Asus router with hub in modem mode, but after ringing 150 they

informed me that they could not test the lines properly so advised to go back to hub in router mode.

Which I have done and got 2 wifi pods to connect.

The problems are still the same as before even after an engineer visit, could someone please look

at my levels and advise if they are ok.

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 2.2 38 256 qam 1
2 147000000 1.9 38 256 qam 2
3 155000000 1.9 38 256 qam 3
4 163000000 2.2 40 256 qam 4
5 171000000 2.4 40 256 qam 5
6 179000000 2.5 38 256 qam 6
7 187000000 2.7 38 256 qam 7
8 195000000 2.7 40 256 qam 8
9 203000000 2.5 40 256 qam 9
10 211000000 2.4 40 256 qam 10
11 219000000 2.2 38 256 qam 11
12 227000000 1.7 38 256 qam 12
13 235000000 1.9 40 256 qam 13
14 243000000 2.4 40 256 qam 14
15 251000000 2.5 40 256 qam 15
16 259000000 2.5 40 256 qam 16
17 267000000 2.4 40 256 qam 17
18 275000000 2.4 40 256 qam 18
19 283000000 2.4 40 256 qam 19
20 291000000 2.4 40 256 qam 20
21 299000000 2.2 40 256 qam 21
22 307000000 2.5 40 256 qam 22
23 315000000 2.7 40 256 qam 23
24 323000000 3 40 256 qam 24

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 2153497 464868
2 Locked 38.9 587680 621288
3 Locked 38.9 840398 582691
4 Locked 40.3 1773117 514932
5 Locked 40.3 508276 408976
6 Locked 38.9 1351543 106550
7 Locked 38.9 157533 50383
8 Locked 40.9 4381 6120
9 Locked 40.3 3528 5427
10 Locked 40.3 3012 5142
11 Locked 38.9 2902 4620
12 Locked 38.9 4064 4649
13 Locked 40.3 4112 4501
14 Locked 40.3 2666 4140
15 Locked 40.9 2168 3606
16 Locked 40.9 2282 3251
17 Locked 40.3 3132 3596
18 Locked 40.9 2787 3562
19 Locked 40.3 2402 3171
20 Locked 40.9 1883 2865
21 Locked 40.3 2128 2926
22 Locked 40.3 1920 2754
23 Locked 40.9 1763 2742
24 Locked 40.9 1820 2381

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 51 5120 64 qam 4
2 46200069 50.5 5120 64 qam 3
3 53699990 50 5120 64 qam 2
4 60300000 42.3 5120 64 qam 1

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 4 0
2 ATDMA 0 0 6 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 6 0

Network Log
Time Priority Description
14/01/2022 13:35:48 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 13:34:49 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 13:34:49 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 13:31:49 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 13:31:33 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 13:29:59 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 13:29:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 13:25:23 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:55:43 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:55:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:54:56 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:54:56 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:54:10 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:40:7 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:40:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:32:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:32:36 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:32:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:26:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 12:26:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[SCH118]

Thanks for your help.

I enabled both boxes to the 5ghz band and fingers crossed over the last few

days everything seems to be running ok.

I know this would not have affected the intermittent internet but that also seems to

have been quite stable in the last 4/5 days.

I will post back if it reverts back to the problems I had before.

[Paul_DN]

Hi SCH118,

Thank you for reaching back out to us and welcome back, glad to hear connecting both of your boxes to the 5ghz band has now worked and looks like it has ( fingers and toes crossed) resolved your issues, it is great to also hear your Internet connection has also improved, please keep an eye on things and let us know how you get on, in the meantime if you do have any other issues or questions, please do not hesitate to reach back out.

Regards

Paul.