on 08-09-2021 22:53
Hi, I have been having intermittent WiFi for ages not I have a strong signal on devices and they are all connected but no Internet and very slow when there is Internet, virgin already sent someone out and its no better
Answered! Go to Answer
on 09-09-2021 10:47
on 08-09-2021 23:23
Do you have similar issues with wired connections?
Or is this just a WiFi problem?
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on 08-09-2021 23:30
I think its just WiFi, but could be wrong sometimes my sons xbox that is wired has the same problem, guy from virgin came out it was better for a few days now just doing the same as before.
on 09-09-2021 10:47
on 09-09-2021 13:51
Hope this is right I havent used this forum before and I'm technically challenged 😂
Acquired Downstream Channel (Hz) | 330750000 | Locked |
Ranged Upstream Channel (Hz) | 53700014 | Locked |
Provisioning State | Online |
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID13307500006.540256 qam2522347500004.938256 qam1332427500003.238256 qam1442507500003.438256 qam1552587500004.338256 qam166266750000538256
qam1772747500005.438256 qam1882827500005.938256 qam1992907500005.938256 qam20102987500006.338256 qam21113067500006.540256 qam22123147500006.540256 qam23133227500006.538256 qam24143387500006.938256 qam26153467500007.840256 qam2716354750000738256 qam28173627500005.940256 qam29183707500005.838256 qam3019378750000640256 qam31203867500005.938256 qam3221394750000640256 qam3322402750000640256 qam3423410750000640256 qam3524418750000640256 qam36
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700014 | 42 | 5120 | 64 qam | 2 |
2 | 39399983 | 42 | 5120 | 64 qam | 4 |
3 | 46199981 | 42 | 5120 | 64 qam | 3 |
4 | 60300007 | 42 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 |
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | 4ncxv9873254k;fg87dsfd;kf |
SFID | 13943 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 13942 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
09/09/2021 12:42:41 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/09/2021 08:15:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:18:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:17:11 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:17:7 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:17:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:17:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:17:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:17:6 | Error | Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:17:3 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:17:3 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 22:17:3 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 21:43:17 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 21:31:25 | Error | Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/09/2021 23:47:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/09/2021 23:43:39 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 09:45:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 02:07:53 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 02:07:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 06:23:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 09-09-2021 14:35
on 09-09-2021 15:32
Which bit is that? How do I find it please?
on 09-09-2021 15:38
on 09-09-2021 16:18
1 | 330750000 | 6.5 | 40 | 256 qam | 25 |
2 | 234750000 | 4.8 | 38 | 256 qam | 13 |
3 | 242750000 | 3.7 | 38 | 256 qam | 14 |
4 | 250750000 | 3.5 | 38 | 256 qam | 15 |
5 | 258750000 | 4.1 | 38 | 256 qam | 16 |
6 | 266750000 | 4.9 | 38 | 256 qam | 17 |
7 | 274750000 | 5.3 | 38 | 256 qam | 18 |
8 | 282750000 | 5.9 | 38 | 256 qam | 19 |
9 | 290750000 | 5.9 | 38 | 256 qam | 20 |
10 | 298750000 | 6.3 | 38 | 256 qam | 21 |
11 | 306750000 | 6.5 | 40 | 256 qam | 22 |
12 | 314750000 | 6.5 | 40 | 256 qam | 23 |
13 | 322750000 | 6.4 | 38 | 256 qam | 24 |
14 | 338750000 | 6.8 | 38 | 256 qam | 26 |
15 | 346750000 | 7.4 | 40 | 256 qam | 27 |
16 | 354750000 | 6.9 | 40 | 256 qam | 28 |
17 | 362750000 | 6 | 40 | 256 qam | 29 |
18 | 370750000 | 5.8 | 38 | 256 qam | 30 |
19 | 378750000 | 5.9 | 40 | 256 qam | 31 |
20 | 386750000 | 5.9 | 38 | 256 qam | 32 |
21 | 394750000 | 5.9 | 40 | 256 qam | 33 |
22 | 402750000 | 5.9 | 40 | 256 qam | 34 |
23 | 410750000 | 6 | 40 | 256 qam | 35 |
24 | 418750000 | 6.1 | 40 | 256 qam | 36 |
1 | Locked | 40.3 | 75 | 0 |
2 | Locked | 38.6 | 80 | 12 |
3 | Locked | 38.9 | 114 | 10 |
4 | Locked | 38.9 | 113 | 5 |
5 | Locked | 38.6 | 96 | 11 |
6 | Locked | 38.9 | 70 | 6 |
7 | Locked | 38.6 | 64 | 5 |
8 | Locked | 38.9 | 76 | 1 |
9 | Locked | 38.9 | 80 | 2 |
10 | Locked | 38.6 | 55 | 1 |
11 | Locked | 40.3 | 65 | 1 |
12 | Locked | 40.9 | 56 | 1 |
13 | Locked | 38.9 | 73 | 0 |
14 | Locked | 38.9 | 124 | 0 |
15 | Locked | 40.3 | 109 | 0 |
16 | Locked | 40.3 | 137 | 0 |
17 | Locked | 40.3 | 157 | 0 |
18 | Locked | 38.9 | 136 | 0 |
19 | Locked | 40.3 | 124 | 0 |
20 | Locked | 38.9 | 194 | 0 |
21 | Locked | 40.9 | 200 | 0 |
22 | Locked | 40.3 | 230 | 0 |
23 | Locked | 40.3 | 230 | 0 |
24 | Locked | 40.3 | 199 | 0 |
on 09-09-2021 16:38