Intermittent internet - keeps dropping out

[Trandle1]

Hi

For the past week my internet connection has been periodically dropping out throughout the day. It is usually only for a matter of seconds but is causing significant disruption.

Can you please help me.

Tom R

[jbrennand]

See this...
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Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

[Steven_L]

Hey @Trandle1,

Welcome to the community and thanks for taking the time to post your issue on the forums.
Having looked into this, I can see that you have issues with your downstream power levels and this will need a technician visit to resolve this problem.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L