I have been experiencing intermittent WiFi issues for quite a while now but it has been particularly bad recently, especially as there are 3 of us trying to work from home at the moment.
The connection drops off for about 1 minute every 10-15 minutes, I have done all the suggested checks on cable connections etc, I have rebooted the hub on numerous occasions and also had a technician out around 6 weeks ago who tried changing the hub settings to 2ghz and 5 ghz connections and also replaced my hub to a lack of speed issue but still the problems remain.
Can anyone help as the problem is having a big affect on us being able to work from home and at times has resulted in us losing important documents due to connection being lost with our work VPN, thanks in advance
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.