on 24-11-2022 22:49
The Internet has been poor and cutting out a couple of times a day for the last couple of months. Tonight it was out for an extended period so I rang up, I was told it was a known firmware fault (why this was known and not dealt with...) and an easy fix. Most of the conversation was spent with the 'technician' trying to add o2 packages. The Internet worked again 30mins after the phone call, then cut out again and the stream box wouldn't work. Attempting to get hold of anymore assistance has been impossible, please help!!
on 25-11-2022 15:24
on 28-11-2022 09:33
Hi Robbie808,
Welcome to the Community and thank you for posting.
We are very sorry to hear of the issues you have been experiencing with your service, we appreciate this must be frustrating and we will do all we can to help.
Can you please confirm if you have been able to follow the steps provided by jbrennand? If so, what were your findings?
Also if you could update the thread with the answers to the questions provided, it will assist us with the diagnostic checks.
Thank you,