Hello, have been with Virgin since the start and also before, when it was NTL, almost 30yrs I would think. All that time I have had itermittent connection loss on ethernet and wifi. On older modems before the hub 3.0, all modems would reboot on signal loss, this doesn't happen with the Hub 3.0, white light stays on continiously. Normally I have a seperate router - Synology RT2600 and Hub in modem mode, but have since removed to illiminate this as a problem. Over the last few months this connection loss has gotten worse, can happen as little as once a night to multiple times a night. I have tried over the years to call them and everytime I do the results are the same, everything is fine according to our checks, so I gave up calling them, until today, and the answer is still the same apart from we can#t send out a technician as no fault found, but if you pay £25 we can. I have replaced ethernet cables, checked all internal connections are tight and not damaged, taken out my router and connected my main PC directly to the hub and anything else that can be hard wired directley to the hub, the only place the fault can be is from the box on the outside of my house to the cabinet in the street, possibly cable and/or connection degradation due to age??
Connection loss is more noticeable when gaming (Call of Duty) or when browsing YouTube.
