Intermittent connection

[banjoboy96]

Hi all,

Since yesterday afternoon my connection has become very unstable - I frequently lose connection for longer than a minute, and while usually it comes back there have been a couple of occasions where I've had to reboot the Hub 4 (and my own router - I'm in modem mode) to get it back. Even then the connection will eventually go again, and I've also tried factory resetting the Hub to no avail.

I tried to get in touch with VM on Twitter and they suggested I make a post here so hopefully I can get to the bottom of this!

[John_GS · Accepted solution]

Hi banjoboy96

Thanks for posting and apologies for the broadband issue. 

I can see you've got a few of your downstream channels out of spec. This will require a tech to attend. 

I'll send you a PM now so I can assist further. 

Kind regards,