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Intermittent connection

Hi,
Since March I have been have having intermittent wifi connection issues whereby the internet will just stop working. I have called more times than I can remember and I have tried so many solutions. The most frequent solution being to restart the router either by turning the router off or by pressing and holding the reset button on the router for 40 seconds minimum. I'm tired of trying being honest, the latest solution was to send a new router, but less than 24 hours in and we had a cut for about5 mins. This doesn't happen everyday but it's enough to be annoying.

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Message 2 of 13
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Helpful Answer

Re: Intermittent connection

What is your connection like with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

---------------------------------------------------------------------------------------------------------------------------------------------------------

The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.

if you remove all the internal walls, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from a VM Hub.

Many people have accepted that the VM Wi-Fi is very poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 3 of 13
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Re: Intermittent connection

To be honest all the devices are in the same room. Most of the devices can't use ethernet cables, chromecast, surface pro (might be a way but not with current setup), & phones.

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Re: Intermittent connection

Until you can show what the connection to the Hub is like you are chasing your tail trying to work out what is happening.

Have you got access to a laptop that you can use to check with an ethernet cable ?

 

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish.

A Guru will be along soon to decipher the info.

 

 

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 5 of 13
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Re: Intermittent connection

I called the number and apparently there is a complex issue in the area, I heard this previously but wasn't sure if that was because of my previous call or not due to the fact that I spoke to someone who said there were no issues in the area and the check service status info on the website gave no extra information. A bit confusing that between 3 sources; 1 says one thing and the others say something else.

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Message 6 of 13
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Re: Intermittent connection

If you post the BQM link and Hub data we can have a look at your set up.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 7 of 13
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Re: Intermittent connection

 

My BGM Link  

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Re: Intermittent connection

 
Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14027500008.836256 qam25
21867500006.636256 qam7
3194750000737256 qam8
4202750000737256 qam9
52107500007.137256 qam10
62187500007.137256 qam11
72267500007.537256 qam12
82347500007.537256 qam13
92427500007.837256 qam14
102507500007.937256 qam15
112587500007.937256 qam16
122667500008.437256 qam17
132747500008.337256 qam18
142827500008.336256 qam19
15290750000836256 qam20
162987500007.936256 qam21
173067500007.936256 qam22
183147500008.336256 qam23
193227500008.536256 qam24
204107500009.435256 qam26
214187500009.536256 qam27
224267500009.836256 qam28
234347500009.136256 qam29
244427500009.435256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.3360
2Locked36.6810
3Locked37.6790
4Locked37.3620
5Locked37.6660
6Locked37.6620
7Locked37.3600
8Locked37.3590
9Locked37.6560
10Locked37.6490
11Locked37.3430
12Locked37.6450
13Locked37.3450
14Locked36.6390
15Locked36.6460
16Locked36.3440
17Locked36.3430
18Locked36.6470
19Locked36.6340
20Locked35.7540
21Locked36.3400
22Locked36.3310
23Locked36.3310
24Locked35.7500
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Message 9 of 13
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Re: Intermittent connection

Upstream

 

Password
 


 
Router status
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000003.75512064 qam6
2258001223.725512064 qam8
3326000003.725512064 qam7
4462000003.8512064 qam5


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

 

Network Log

Password
 


 
Router status
Network LogTime Priority Description
14/09/2020 17:30:50noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2020 17:30:30Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2020 17:30:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2020 17:19:34Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2020 16:54:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2020 08:14:2Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2020 04:35:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2020 23:03:46Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2020 23:00:7noticeSW download Successful - Via Config file
13/09/2020 22:58:17noticeSW Download INIT - Via Config file
31/08/2020 22:16:35noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2020 22:08:28noticeSW download Successful - Via Config file
31/08/2020 22:02:48noticeSW Download INIT - Via Config file
01/01/1970 00:01:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2020 11:42:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2020 06:12:50ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2020 03:12:16ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 15:56:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2020 16:45:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2020 12:13:25ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 10 of 13
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Re: Intermittent connection

Hello TeamFergus

Thanks for your post 

Sorry to hear the connection has not been the best recently

I did run a quick check from here and can see 

No ongoing network issue in the area

Your up and down streams are also in range 

How are things looking now?

Gareth_L

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