Hi, Since March I have been have having intermittent wifi connection issues whereby the internet will just stop working. I have called more times than I can remember and I have tried so many solutions. The most frequent solution being to restart the router either by turning the router off or by pressing and holding the reset button on the router for 40 seconds minimum. I'm tired of trying being honest, the latest solution was to send a new router, but less than 24 hours in and we had a cut for about5 mins. This doesn't happen everyday but it's enough to be annoying.
The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.
if you remove all the internal walls, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from a VM Hub.
Many people have accepted that the VM Wi-Fi is very poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.
Until you can show what the connection to the Hub is like you are chasing your tail trying to work out what is happening.
Have you got access to a laptop that you can use to check with an ethernet cable ?
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish.
I called the number and apparently there is a complex issue in the area, I heard this previously but wasn't sure if that was because of my previous call or not due to the fact that I spoke to someone who said there were no issues in the area and the check service status info on the website gave no extra information. A bit confusing that between 3 sources; 1 says one thing and the others say something else.