on 25-07-2021 13:10
Hi,
My broadband runs generally fine (set up a TB quality monitor and there are no real issues). It seems to be an issue with dropping Wi-Fi connections to various devices. The wired connections are fine. Often on iPhone and iPad the wheel is left spinning and then when it does connect there is often no internet. This happens very regularly (every 20 mins) at all times of the day and has been going on for around a month.
I have done all the recommended actions and am now out of ideas. Any help much appreciated.
see router stats below
on 25-07-2021 13:14
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 299000000 | 0.2 | 40 | 256 qam | 21 |
2 | 139000000 | -0.2 | 38 | 256 qam | 1 |
3 | 147000000 | -0.2 | 40 | 256 qam | 2 |
4 | 155000000 | -0.2 | 40 | 256 qam | 3 |
5 | 163000000 | -0.2 | 40 | 256 qam | 4 |
6 | 171000000 | 0 | 40 | 256 qam | 5 |
7 | 179000000 | -0.2 | 40 | 256 qam | 6 |
8 | 187000000 | 0 | 40 | 256 qam | 7 |
9 | 195000000 | 0 | 40 | 256 qam | 8 |
10 | 203000000 | 0 | 40 | 256 qam | 9 |
11 | 211000000 | -0.2 | 40 | 256 qam | 10 |
12 | 219000000 | -0.2 | 40 | 256 qam | 11 |
13 | 227000000 | -0.2 | 40 | 256 qam | 12 |
14 | 235000000 | -0.4 | 40 | 256 qam | 13 |
15 | 243000000 | -0.5 | 40 | 256 qam | 14 |
16 | 251000000 | -0.5 | 40 | 256 qam | 15 |
17 | 259000000 | -0.5 | 40 | 256 qam | 16 |
18 | 267000000 | -0.4 | 40 | 256 qam | 17 |
19 | 275000000 | -0.4 | 40 | 256 qam | 18 |
20 | 283000000 | 0 | 40 | 256 qam | 19 |
21 | 291000000 | 0 | 40 | 256 qam | 20 |
22 | 307000000 | 0.2 | 40 | 256 qam | 22 |
23 | 315000000 | 0.2 | 40 | 256 qam | 23 |
24 | 323000000 | 0.2 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 14 | 0 |
2 | Locked | 38.9 | 22 | 0 |
3 | Locked | 40.3 | 19 | 0 |
4 | Locked | 40.3 | 32 | 0 |
5 | Locked | 40.3 | 54 | 0 |
6 | Locked | 40.3 | 36 | 0 |
7 | Locked | 40.3 | 40 | 0 |
8 | Locked | 40.3 | 38 | 0 |
9 | Locked | 40.3 | 21 | 0 |
10 | Locked | 40.9 | 26 | 0 |
11 | Locked | 40.3 | 13 | 0 |
12 | Locked | 40.9 | 16 | 0 |
13 | Locked | 40.3 | 9 | 0 |
14 | Locked | 40.3 | 13 | 0 |
15 | Locked | 40.3 | 14 | 0 |
16 | Locked | 40.9 | 15 | 0 |
17 | Locked | 40.3 | 14 | 0 |
18 | Locked | 40.3 | 14 | 0 |
19 | Locked | 40.3 | 14 | 0 |
20 | Locked | 40.9 | 14 | 0 |
21 | Locked | 40.3 | 15 | 0 |
22 | Locked | 40.3 | 12 | 0 |
23 | Locked | 40.3 | 17 | 0 |
24 | Locked | 40.3 | 26 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39399991 | 46.5 | 5120 | 64 qam | 12 |
2 | 46199961 | 46.5 | 5120 | 64 qam | 11 |
3 | 53700000 | 46.5 | 5120 | 64 qam | 10 |
4 | 60299983 | 46.5 | 5120 | 64 qam | 9 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 25-07-2021 14:19
on 25-07-2021 16:54
After a bit more testing today, it turns out my wired connections are also experiencing the same dropouts. Catch up on TiVo is also not available - not sure whether related.
there are no reported issues on the phone number or on app.
I have tried resetting router and leaving off for a while but still the same, constant disconnections and then reconnects with no internet. Extremely annoying.
Updated quality graph shows a large period of 100% dropped packets from approx 4pm:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/db3b469e5494ce1bbab2adb3fc9408ab08d1dbec
on 25-07-2021 17:56
on 25-07-2021 18:22
There’s nothing in the network log since yesterday as above.
The internet is now working - for now - (despite BQM still saying 100% packet loss since 4pm).
yes, sorry, V6 box - in network says last connection to VM network was successful. However no menu options were present when internet was offline. Now is working ok.
Thanks
on 25-07-2021 18:27
on 27-07-2021 13:39
Thanks for your post and updates, ellisb51, glad to hear things have improved since your post. Also thanks for you help on this @jbrennand.
Cheers,
Corey C
on 01-08-2021 10:21
Hi, I had to call 150 later that night and have given it a week - but the same problem is happening every day. Constant disconnections. The Wi-Fi signal remains connected and is strong (0db noise and RSSI of around -50db) just the internet cutting out every 30 minutes for around 10 mins each time. I can’t get any work done
on 01-08-2021 10:40
I am now getting lots of pre and post RS errors and a load of T3 timeouts on the upstream:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 0.2 | 40 | 256 qam | 25 |
2 | 203000000 | -0.5 | 40 | 256 qam | 9 |
3 | 211000000 | -0.5 | 40 | 256 qam | 10 |
4 | 219000000 | -0.4 | 40 | 256 qam | 11 |
5 | 227000000 | -0.2 | 40 | 256 qam | 12 |
6 | 235000000 | -0.2 | 40 | 256 qam | 13 |
7 | 243000000 | -0.5 | 40 | 256 qam | 14 |
8 | 251000000 | -0.7 | 40 | 256 qam | 15 |
9 | 259000000 | -0.9 | 40 | 256 qam | 16 |
10 | 267000000 | -0.7 | 40 | 256 qam | 17 |
11 | 275000000 | -0.7 | 40 | 256 qam | 18 |
12 | 283000000 | -0.5 | 40 | 256 qam | 19 |
13 | 291000000 | -0.2 | 40 | 256 qam | 20 |
14 | 299000000 | 0.2 | 40 | 256 qam | 21 |
15 | 307000000 | 0.2 | 40 | 256 qam | 22 |
16 | 315000000 | 0.4 | 40 | 256 qam | 23 |
17 | 323000000 | 0.4 | 40 | 256 qam | 24 |
18 | 339000000 | 0.2 | 40 | 256 qam | 26 |
19 | 347000000 | 0.2 | 40 | 256 qam | 27 |
20 | 355000000 | 0.2 | 40 | 256 qam | 28 |
21 | 363000000 | 0.2 | 40 | 256 qam | 29 |
22 | 371000000 | 0.5 | 40 | 256 qam | 30 |
23 | 379000000 | 0.5 | 40 | 256 qam | 31 |
24 | 387000000 | 0.7 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 306 | 676 |
2 | Locked | 40.3 | 236 | 703 |
3 | Locked | 40.3 | 256 | 878 |
4 | Locked | 40.3 | 236 | 945 |
5 | Locked | 40.9 | 212 | 982 |
6 | Locked | 40.3 | 261 | 942 |
7 | Locked | 40.3 | 234 | 981 |
8 | Locked | 40.3 | 290 | 1106 |
9 | Locked | 40.9 | 285 | 1113 |
10 | Locked | 40.3 | 263 | 1233 |
11 | Locked | 40.3 | 291 | 1113 |
12 | Locked | 40.3 | 271 | 1182 |
13 | Locked | 40.3 | 240 | 1111 |
14 | Locked | 40.3 | 237 | 1099 |
15 | Locked | 40.3 | 284 | 1189 |
16 | Locked | 40.3 | 293 | 1135 |
17 | Locked | 40.3 | 295 | 1117 |
18 | Locked | 40.9 | 285 | 1109 |
19 | Locked | 40.3 | 267 | 1069 |
20 | Locked | 40.3 | 245 | 845 |
21 | Locked | 40.3 | 294 | 1152 |
22 | Locked | 40.9 | 225 | 1112 |
23 | Locked | 40.3 | 256 | 1136 |
24 | Locked | 40.3 | 223 | 1169 |