on 05-07-2021 19:34
Hi,
I saw many people have the same problem but still. Connection dropping off every 10 15 mins. This sh.t stated 3 weeks ago. I thought is something temporarily but obviously is not. Specially after 5-6 pm is OMG. If many people are reporting the same maybe there is a major problem with Virgin network. And yes I restarted the router 200 times and reset it 100 times.
Upstream bonded channels
Channel Frequency (Hz) Power (d B m V) Symbol Rate ( k s p s) Modulation Channel ID
1 | 39399983 | 47.5 | 5120 | 64 q am | 2 |
2 | 25800000 | 47.3 | 5120 | 64 q am | 4 |
3 | 32600046 | 46.5 | 5120 | 64 q am | 3 |
4 | 46200068 | 47.3 | 5120 | 64 q am | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 6 | 0 |
2 | ATDMA | 0 | 0 | 6 | 0 |
3 | ATDMA | 0 | 0 | 11 | 0 |
4 | ATDMA | 0 | 0 | 17 | 0 |
Network Log
Time Priority Description
05/07/2021 18:01:28 | Warning! | RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:59 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:59 | Warning! | RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:58 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:47 | critical | SYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:47 | Warning! | RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:19 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:19 | Warning! | RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:19 | critical | SYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:19 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:0 | Warning! | RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 18:00:0 | critical | SYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 17:59:51 | Warning! | RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 17:59:19 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 17:59:6 | Warning! | RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 17:59:6 | critical | SYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 17:58:38 | Warning! | RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 17:58:38 | critical | SYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 17:58:38 | Warning! | RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 17:58:18 | critical | SYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 05-07-2021 19:35
on 05-07-2021 19:47
As far as I know there is not a problem.
on 05-07-2021 19:49
on 05-07-2021 19:54
on 05-07-2021 20:04
150?
on 05-07-2021 20:16
06-07-2021 19:28 - edited 06-07-2021 19:48
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/c70e0558a2527616ede2a562bf123... https://www.thinkbroadband.com/broadband/monitoring/quality/share/023cafa42749ff69f4fe9e2acb648c68777c09a0-06-07-2021
on 07-07-2021 01:02
on 08-07-2021 09:56
Good morning IVAYLO81
Sorry to hear about the drops
Can I take a look into this for you please
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L