both the downstreams and SnR having issue, would make sure all connections are finger tight, more than likely this will require a virginmedia tech to atend to resolve it, the fourm staff should reply in a day or so, to look things over and possible arranged with yourself a visit.
Yes its dreadful - so worth trying a reset. Make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. See if that sorts it out.
Have the downstream stats changed to something more "normal"?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Unfortunately much the same after reset. Been intermittent all day. It seems to have 3 states, no connection at all no 3.1 connection but 3.0 downstream at normal levels or 3.1 connected but 3.0 downstream levels really low. Have done a few resets and swapped out coax cable to no avail.