on 29-09-2021 07:52
Hi,
Virgin media has done some works in my area last Friday. After that my internet connection is flaking. I work from home and I really need a stable connection, however during that day for multiple time a day internet drops and reconnect after few seconds. I can't keep going like that.
Any advice?
Thanks
Nikka
on 29-09-2021 08:35
wired or wireless connection?
set up a BQM.
on 29-09-2021 15:24
it is wireless, and it is not going ok
on 29-09-2021 16:10
on 29-09-2021 16:17
that doesn't help me understand why my connection is not stable in any case
on 29-09-2021 18:39
on 01-10-2021 19:18
Hey @nikka,
Many thanks for your recent post. I'm really sorry to hear of the issues you've been having following recent work in your area.
I've located your account and have run some further checks from our end - your downstream levels are out of spec and would require a tech visit so we can take a look into things.
I'd like to get this booked in for you, so will just send you a private message to confirm some details.
Please look out for the purple envelope at the top of the page.
Kind regards,
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on 04-10-2021 09:31
Hey @nikka,
Thanks for getting back to me via pm. As advised this is all booked in for you and you can check the appointment via your online account if needed - My VM.
The date/time can also be changed if required.
Please keep us posted.
Kind regards,
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