on 14-03-2023 18:48
For the last couple of weeks we’ve had intermittent broadband in the evenings on and off. It’s cutting off on wired devices too. It’s mostly fine in the day. When it cuts out it’s generally only for a minute or so.
If I check service status on the app it says no problems but if I ring the 0800 number it says engineers are working on a complex issue.
If I ring the number again the next morning when it’s ok it says there’s no problem but the thing is is that it happens again in the evening and I ring again and get the same saying complex issue.
Its becoming really frustrating for everyone now especially my autistic son who loves his gaming. We also changed our package to a faster broadband a few weeks back, not sure if this could affect the issue but it really needs sorting now.
Any help greatfully received.
on 14-03-2023 19:20
on 14-03-2023 19:58
Thanks John but that all sounds a bit complicated for me to do.
on 15-03-2023 10:03
I have just spoken to someone who has told me everything seems fine and to ring back when we have the problem. Surely if I have been phoning the 0800 number that says there’s a complex issue in the evenings they should know about that?
on 15-03-2023 16:34
on 16-03-2023 16:35
Managed to do it. This is pic of it so far. Been ok so far today but will see what it’s like when everyone is using devices tonight. Last night was bad, I presume that’s all the red parts.
on 17-03-2023 14:21
on 17-03-2023 14:36
The pattern repeated last night. Engineer coming Monday. Graph showing fine all day again. Come 5ish it starts. Had to go to complaints to talk to someone.
on 19-03-2023 15:01
Hi Mandy23,
Thank you for the update, sorry to hear the issues are still ongoing.
Please do keep us posted with how the visit goes tomorrow.
Kind regards