04-02-2023 12:32 - edited 04-02-2023 13:29
Hi All,
For the past week broadband speeds have been slow. I powered off router and back on multiple times through-out the week but still same; Did a factory reset but no avail. All cables plugged in and Hub4 has solid white light meaning ok. No issues in the area according to online checks and when did hub test it came back ok. This happens across all household devices
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 3.3 | 37.4 | QAM256 | 25 |
1 | 139000000 | 5.5 | 38.6 | QAM256 | 1 |
2 | 147000000 | 5.7 | 38.6 | QAM256 | 2 |
3 | 155000000 | 5.9 | 39 | QAM256 | 3 |
4 | 163000000 | 5.5 | 39 | QAM256 | 4 |
5 | 171000000 | 5.1 | 38.6 | QAM256 | 5 |
6 | 179000000 | 4.9 | 39 | QAM256 | 6 |
7 | 187000000 | 4.7 | 38.6 | QAM256 | 7 |
8 | 195000000 | 4.6 | 38.6 | QAM256 | 8 |
9 | 203000000 | 4.1 | 38.6 | QAM256 | 9 |
10 | 211000000 | 3.8 | 39 | QAM256 | 10 |
11 | 219000000 | 3.7 | 38.6 | QAM256 | 11 |
12 | 227000000 | 3.5 | 38.6 | QAM256 | 12 |
13 | 235000000 | 3.2 | 37.6 | QAM256 | 13 |
14 | 243000000 | 3.3 | 37.6 | QAM256 | 14 |
15 | 251000000 | 3.4 | 37.4 | QAM256 | 15 |
16 | 259000000 | 3.6 | 38.6 | QAM256 | 16 |
17 | 267000000 | 3.7 | 37.6 | QAM256 | 17 |
18 | 275000000 | 3.5 | 37.4 | QAM256 | 18 |
19 | 283000000 | 2.6 | 37.4 | QAM256 | 19 |
20 | 291000000 | 2.1 | 37.6 | QAM256 | 20 |
21 | 299000000 | 1.8 | 37.4 | QAM256 | 21 |
22 | 307000000 | 2.6 | 37.6 | QAM256 | 22 |
23 | 315000000 | 3.3 | 37.6 | QAM256 | 23 |
24 | 323000000 | 3.5 | 37.4 | QAM256 | 24 |
26 | 339000000 | 2.5 | 37.4 | QAM256 | 26 |
27 | 347000000 | 2.5 | 37.6 | QAM256 | 27 |
28 | 355000000 | 2.5 | 37.4 | QAM256 | 28 |
29 | 363000000 | 2.4 | 37.4 | QAM256 | 29 |
30 | 371000000 | 2.6 | 37.6 | QAM256 | 30 |
31 | 379000000 | 2.3 | 37.6 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 37.355988 | 0 | 0 |
1 | Locked | 38.605377 | 0 | 0 |
2 | Locked | 38.605377 | 0 | 0 |
3 | Locked | 38.983261 | 0 | 0 |
4 | Locked | 38.983261 | 0 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 37.636276 | 0 | 0 |
14 | Locked | 37.636276 | 0 | 0 |
15 | Locked | 37.355988 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 37.636276 | 0 | 0 |
18 | Locked | 37.355988 | 0 | 0 |
19 | Locked | 37.355988 | 0 | 0 |
20 | Locked | 37.636276 | 0 | 0 |
21 | Locked | 37.355988 | 0 | 0 |
22 | Locked | 37.636276 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.355988 | 0 | 0 |
26 | Locked | 37.355988 | 0 | 0 |
27 | Locked | 37.636276 | 0 | 0 |
28 | Locked | 37.355988 | 0 | 0 |
29 | Locked | 37.355988 | 0 | 0 |
30 | Locked | 37.636276 | 0 | 0 |
31 | Locked | 37.636276 | 0 | 0 |
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 | 96 | 4K | 1880 | QAM4096 | 759 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 | Locked | 39 | -2.6 | 41133197 | 46 |
BQM:
on 04-02-2023 12:52
1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.
2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.
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on 04-02-2023 13:31
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 36600000 | 41 | 5120 KSym/sec | 64QAM | 3 |
2 | 23600000 | 39.5 | 5120 KSym/sec | 64QAM | 5 |
3 | 30100000 | 40 | 5120 KSym/sec | 64QAM | 4 |
4 | 43100000 | 41.5 | 5120 KSym/sec | 64QAM | 2 |
5 | 49600000 | 42.5 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
6 | 10.0 | 37.0 | 2K | QAM8 |
6 | OFDMA | 200 | 53.9 | 0 | 0 |
Thu 01/01/1970 00:01:26 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 04/02/2023 08:37:16 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 04/02/2023 08:37:33 | 6 | SW Download INIT - Via Config file 873254k;fg87dsfd;kfoA,.iy |
Sat 04/02/2023 08:37:35 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 04/02/2023 08:38:45 | 6 | SW download Successful - Via Config file |
Sat 04/02/2023 08:41:09 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 04/02/2023 08:41:24 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 04/02/2023 11:09:46 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 04-02-2023 18:02
Sat 04/02/2023 17:56:23 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 04/02/2023 17:56:39 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 04/02/2023 17:56:39 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 05-02-2023 09:27
Sat 04/02/2023 22:44:12 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 22:44:27 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 22:44:27 6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 23:55:56 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 05/02/2023 05:13:40 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
on 05-02-2023 13:48
Time Priority Description
Sun Feb 5 10:31:13 2023 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Feb 5 10:31:29 2023 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Feb 5 10:31:29 2023 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 05-02-2023 14:11
The stats look to be okay, but your BQM is horrendous. Looks like a possible local area fault?
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
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05-02-2023 14:16 - edited 05-02-2023 14:23
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 37.636276 | 0 | 0 |
1 | Locked | 38.983261 | 0 | 0 |
2 | Locked | 38.605377 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.605377 | 0 | 0 |
5 | Locked | 38.605377 | 3 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 37.636276 | 0 | 0 |
14 | Locked | 37.636276 | 0 | 0 |
15 | Locked | 37.636276 | 0 | 0 |
16 | Locked | 37.636276 | 0 | 0 |
17 | Locked | 37.636276 | 0 | 0 |
18 | Locked | 37.355988 | 0 | 0 |
19 | Locked | 37.355988 | 0 | 0 |
20 | Locked | 37.355988 | 0 | 0 |
21 | Locked | 37.355988 | 0 | 0 |
22 | Locked | 37.636276 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.355988 | 0 | 0 |
26 | Locked | 37.355988 | 0 | 0 |
27 | Locked | 37.636276 | 0 | 0 |
28 | Locked | 37.355988 | 7 | 0 |
29 | Locked | 37.355988 | 0 | 0 |
30 | Locked | 37.636276 | 0 | 0 |
31 | Locked | 37.636276 | 0 | 0 |
on 05-02-2023 14:19
PreRS errors can be safely ignored, as they are corrected by the modem. If it was PostRS errors, then that would need to be checked.
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on 07-02-2023 12:15
FAO VM staff...
I'm still having drop outs, came home from work and no Internet at all. Devices both ethernet and wireless down and gateway couldn't be pinged
Tried multiple reboots but no success so did a reset and was able to get back on however still intermittent
Stats look ok but BQM is all over the show. Please can engineer be sent out to WN6 0HQ area as even though Service status returns no faults there is clearly an evident fault in the area