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Intermittent broadband

Alex361
Tuning in

on ‎13-11-2022 11:19

My broadband keeps cutting out and disconnecting.

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎13-11-2022 12:26

See this first
_____________

Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Alex_RM
Forum Team
Forum Team

on ‎15-11-2022 14:49

Hi Alex361,

Thanks for posting and sorry to hear you've been having some issues with the connection.

I've had a look at things from our side and our systems have identified some performance issues, I'll need to arrange an engineer visit for you.

Before I can do this I'll need to confirm a few details with you first, I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

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