Intermittent broadband

[molecule]

Hi,

Got intermittent broadband, been 5 days now. Done the basic physical checks, all seem to be fine, I get Access Denied in status overview.

It is a hub 3.

Can somebody run some tests, the postcode test result says no issue in my area.

 

Thanks

[SteNix2020 · Accepted solution]

Have you tried a pin hole reset?

[molecule]

Was hoping to avoid that

[molecule]

Done pin hole reset, no change 

 

[SteNix2020]

Have you checked the Service status page?

[molecule]

Yes, no issues

[SteNix2020]

The staff here normaly pick threads up within a few days and can help you with this. If its more urgent then you can phone them, Live chat or WhatsApp them.

[molecule]

Ok will wait, Franky BOT not that useful

[Kain_W]

Hi there molecule,

Thanks for your post and welcome back to the community.

Apologies for the issues faced with the broadband, from checking our service I can see that you are currently affected by a SNR fault.

The estimated fix time for this is the 11th of October at 14:10.

Really sorry about that, 

[molecule]

Thanks!!