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John_P1
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Message 11 of 14
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Re: Intermittent broadband connection; Connected no internet

Ok, thanks very much for your help.

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John_P1
Tuning in
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Message 12 of 14
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Re: Intermittent broadband connection; Connected no internet

I there anything I can do to help draw a superuser's attention to this?

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jbrennand
Alessandro Volta
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Message 13 of 14
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Re: Intermittent broadband connection; Connected no internet

Not really. One will be along soon but if they agree they will probably advise you to call in to report the issue and try and book a tech visit that way - or hang on in here for a day or 2 until a VM staff person picks the thread up and offers help.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
Forum Team
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Message 14 of 14
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Re: Intermittent broadband connection; Connected no internet

Hello John_P1, thank you for your post.

 

I'd like to take a look into the account in regards to this, so I'll pop you over a private message now with some security questions so I can access the account for you.

 

Can you please respond to this by selecting the purple envelope in the top right.

 

Thank you, Emily.

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