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Message 11 of 13
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Re: Intermittent and Slow Broadband

Cheers, let me know how the engineer visit goes.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 12 of 13
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Re: Intermittent and Slow Broadband

Hi John,

The engineer visit went well. The hub was swapped and it seems it was just a faulty hub as the problem seems to have gone.

I'm now wondering how I should go about claiming compensation for the lack of working service over the past 2 months. Any help would be appreciated.

Thanks for your help,

chronicled

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Message 13 of 13
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Re: Intermittent and Slow Broadband

Thank you for the update Chronicled and it's great to hear your services are back up and running.

 

In regards to compensation, we offer an automatic compensation scheme which is run through Ofcom. This would be added to the account automatically if you're applicable.

 

To read more information on this scheme you can click the link above.

 

Thank you, Emily.

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