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Dazzarap
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Intermittent WiFi

My WiFi keeps dropping out intermittently and would drop for 20 secs every 5 mins. It happens on my iPhone X running iOS 12.3.1, my iPad Pro, and my wife’s iPhone X. Every device drops out at the same time and it’s driving now me nuts. I end up switching to 4g in my house. I have rebooted and reconfigured the hub 3 loads and nothing changes. What can I do? 

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legacy1
Alessandro Volta
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Re: Intermittent WiFi

How are wired connections?

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Dazzarap
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Re: Intermittent WiFi

Wireless and wired connections both drop out

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jbrennand
Alessandro Volta
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Re: Intermittent WiFi

As wired connections are dropping, first job, set up a free “BQM” to continually monitor the state of your connection and record any dropouts. It does it 24/7/365 and it keeps a visual record of all your network disconnections, useful data to have in discussions with VM.

https://www.thinkbroadband.com/broadband/monitoring/quality

Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.

If that’s all good.... Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon/text at bottom middle of first page up and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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