Intermittent Signal Issue In Your Area

[RadicalRooster]

Hi all,

I've recently moved house - At my last address my Virgin broadband connection was always very reliable. I think it went down once in three years. By connection I mean connection to the internet, not WiFi signal.

At my new house however, my connection seems to drop multiple times per week.

I had an engineer set everything up, he did multiple tests and was here a long time. Since then I've tried reaching out on social media and on Virgin's phone line, but both were pretty useless unfortunately.

The only explanation I kept getting was asking me to 'check everything is plugged in' and to 'reset my Superhub 3', which I of course did right at the beginning.

Running a test this morning via the Virgin status page says there's an:

'Intermittent signal issue in your area'

That doesn't mean a lot to me. Calling again today I'm told 'it will be fixed as soon as possible'.

It's been a month of dropping connection now, does anyone have any advice in terms of how I can escalate this to get this solved?

[JanetP1952]

Hi Zach

Just the wireless I think. The Tivo cable box seems to be fine - no flashing lights when the router lights flash.

[Akua_A]

Thank you for your response @Jill1206.

Are you able to test with a wired device (connected by an ethernet cable) to see if the issue persists? This will let us know the root issue.

Thanks,

[georginahenson8]

Me too. It's driving me mad. Took me forever to get my booster I got told numerous variations of who could sort it.  My internet is intermittent I've done the search. Restarted.l everything.  Checked wires as the app instructs. Bill is the same price. I get fobbed off with it's the speed it reaches the router they don't care about anything else. 

Cant wait to cancel contract 

[Akua_A]

Thank you for your response @JanetP1952

I have run a test on your service and I can see you are experiencing some issues based on your hub data. For this reason, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Jill1206]

The router tv and broadband all work. Intermittently I have an issue with the signal even though testing is showing no i

problem. I don’t know what else to say, I’ve explained this a number of times now. In the last couple of days my WiFi seems to be working ok, but that has happened before and then I get the same issue again 

[Ryan_N]

Thank you for letting us know, Jill1206. 

We're always here - so if you need to pop back to us at any point then please do so. 

Cheers,

Ryan. 

[Akua_A]

No problem @JanetP1952 🙂 Glad to have been able to help.

Thanks,