Intermittent Internet Access - Slow Speeds / Dropout
Hi, We've been with virgin on a rolling contract as students since July now and the service has been shocking, the first few months were Ok but it has steadily got worse and worse. We've been experiencing really slow speeds and having the internet dropout on both Wifi and Ethernet (Powerline adapter for second floor upstairs as wifi doesn't reach) randomly. I've called Virgin support and they've reset the router once and told us to move it which has had no effect, we're still having random issues. We have a Superhub 3 on the Vivid 350 package. We've recently had a price increase and to our surprise the service has got worse.
The house does appear to have two virgin media lines, one is run downstairs which we are using, and one to the top floor which had a 10db attenuator attached when we moved in.
Wondering if we could get some help with this as the support received so far has not been exemplary. It'll dropout for minutes at a time, then be okay for upwards of a few hours, or only another 5 minutes. When the speed slows we can't even watch video on say youtube or netflix, and we are supposed to be on your best package.
Re: Intermittent Internet Access - Slow Speeds / Dropout
You would probably improve the wifi of the Hub3 by turning off "channel optimisation" and renaming the SSID's of the 2.4 & 5 GHz networks - have you done that? If its dropping out on wired connections as well, then, post up your Hub/network connection details and someone will check to see if there is a problem there. Go to http://192.168.0.1 (or http://192.168.100.1 ) in your browser [there is no need to login] and then click on the “router status” text at bottom middle - of first page up and then copy/paste 3 sets of data onto here - the downstream, upstream , & network logs. Don't worry about the formatting it can be easily read (by others & not by me!), but try and avoid using screen shots & don’t include personal data or mac addresses.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.