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Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

samraj
Tuning in
TEST_DATETIME_ZONEDOWNLOAD_MEGABITSUPLOAD_MEGABITS
07/13/2021 11:34GMT169.8920.85
07/13/2021 11:22GMT1.6817.77
07/13/2021 11:11GMT2.0720.16
07/13/2021 10:22GMT48.420.71
07/13/2021 10:20GMT16.1719.91
07/13/2021 10:18GMT3.320.17
07/13/2021 10:15GMT10.622.25

See todays Internet connection above - I had a total Internet Dropout from 11:28-11:34 - is this normal? I've had this problem for last 6-8  weeks. As I work home, in the middle of a meeting I go dead and it's a matter of 'earning your living'!! They've now replaced my external cable and given me a new Hub, however the problem is ever present. Internet goes DEAD at the Hub itself as there's no difference with the Ethernet cable too. Even today after getting a new Hub I can still see my old Hub in my Wifi connections - this surprised the Virgin guy who came to replace the cable as it appeared in his Wifi list!! Appears like there's no solution for me?? I

41 REPLIES 41

It's gone down again at 16:25 - 

samraj_0-1626795340233.png

samraj_0-1626795666204.png

 

 

Looks like a full on disconnect between the hub and the CMTS!



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Hub 3 - Modem Mode - TP-Link Archer C7