13-07-2021 13:18 - edited 13-07-2021 13:21
TEST_DATE | TIME_ZONE | DOWNLOAD_MEGABITS | UPLOAD_MEGABITS |
07/13/2021 11:34 | GMT | 169.89 | 20.85 |
07/13/2021 11:22 | GMT | 1.68 | 17.77 |
07/13/2021 11:11 | GMT | 2.07 | 20.16 |
07/13/2021 10:22 | GMT | 48.4 | 20.71 |
07/13/2021 10:20 | GMT | 16.17 | 19.91 |
07/13/2021 10:18 | GMT | 3.3 | 20.17 |
07/13/2021 10:15 | GMT | 10.62 | 2.25 |
See todays Internet connection above - I had a total Internet Dropout from 11:28-11:34 - is this normal? I've had this problem for last 6-8 weeks. As I work home, in the middle of a meeting I go dead and it's a matter of 'earning your living'!! They've now replaced my external cable and given me a new Hub, however the problem is ever present. Internet goes DEAD at the Hub itself as there's no difference with the Ethernet cable too. Even today after getting a new Hub I can still see my old Hub in my Wifi connections - this surprised the Virgin guy who came to replace the cable as it appeared in his Wifi list!! Appears like there's no solution for me?? I
on 13-07-2021 13:33
13-07-2021 13:39 - edited 13-07-2021 13:44
RIght now I've got 101mbps - I'll need to wait for it to drop off to see the lights. You can see the loss clearly in the link & below...Hub 3.0
I've even invested in a ASUS router but now disconnected as the router doesn't appear to be the issue...
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/5a3a1487964f7fe55393adfeb1d9361bc6beefe7-13-07-2021]My Broadband Ping[/url]
on 13-07-2021 13:44
13-07-2021 13:45 - edited 13-07-2021 13:47
Do I copy paste all tabs here? (just read instructions - will follow)
13-07-2021 13:49 - edited 13-07-2021 13:50
I thought the instructions I posted were pretty clear. what dont you follow?
Just have a look in the settings
See this recent post for an example as to how they should appear
https://community.virginmedia.com/t5/Networking-and-WiFi/RCS-Partial-Service-amp-Loss-of-Sync/td-p/4...
on 13-07-2021 14:09
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 1.5 | 38 | 256 qam | 25 |
2 | 203000000 | 3.7 | 37 | 256 qam | 9 |
3 | 211000000 | 3.7 | 37 | 256 qam | 10 |
4 | 219000000 | 3.2 | 37 | 256 qam | 11 |
5 | 227000000 | 3.2 | 37 | 256 qam | 12 |
6 | 235000000 | 2.9 | 37 | 256 qam | 13 |
7 | 243000000 | 2.7 | 37 | 256 qam | 14 |
8 | 251000000 | 2.2 | 37 | 256 qam | 15 |
9 | 259000000 | 1.9 | 37 | 256 qam | 16 |
10 | 267000000 | 2 | 37 | 256 qam | 17 |
11 | 275000000 | 2 | 37 | 256 qam | 18 |
12 | 283000000 | 2 | 37 | 256 qam | 19 |
13 | 291000000 | 2.2 | 37 | 256 qam | 20 |
14 | 299000000 | 1.7 | 37 | 256 qam | 21 |
15 | 307000000 | 1.4 | 37 | 256 qam | 22 |
16 | 315000000 | 1.2 | 37 | 256 qam | 23 |
17 | 323000000 | 0.9 | 37 | 256 qam | 24 |
18 | 339000000 | 1.5 | 37 | 256 qam | 26 |
19 | 347000000 | 1.5 | 38 | 256 qam | 27 |
20 | 355000000 | 1 | 38 | 256 qam | 28 |
21 | 363000000 | 0.5 | 37 | 256 qam | 29 |
22 | 371000000 | 0.5 | 37 | 256 qam | 30 |
23 | 379000000 | 0.4 | 37 | 256 qam | 31 |
24 | 387000000 | 0.5 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 0 | 0 |
2 | Locked | 37.6 | 4 | 0 |
3 | Locked | 37.6 | 5 | 0 |
4 | Locked | 37.3 | 5 | 0 |
5 | Locked | 37.6 | 5 | 0 |
6 | Locked | 37.3 | 5 | 0 |
7 | Locked | 37.6 | 5 | 0 |
8 | Locked | 37.6 | 5 | 0 |
9 | Locked | 37.3 | 1 | 0 |
10 | Locked | 37.6 | 5 | 0 |
11 | Locked | 37.3 | 4 | 0 |
12 | Locked | 37.6 | 5 | 0 |
13 | Locked | 37.6 | 5 | 0 |
14 | Locked | 37.3 | 5 | 0 |
15 | Locked | 37.3 | 4 | 0 |
16 | Locked | 37.6 | 8 | 0 |
17 | Locked | 37.3 | 0 | 0 |
18 | Locked | 37.6 | 3 | 0 |
19 | Locked | 38.6 | 5 | 0 |
20 | Locked | 38.6 | 9 | 0 |
21 | Locked | 37.6 | 0 | 0 |
22 | Locked | 37.6 | 5 | 0 |
23 | Locked | 37.6 | 4 | 0 |
24 | Locked | 38.6 | 0 | 0 |
on 13-07-2021 14:11
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25799998 | 33 | 5120 | 64 qam | 6 |
2 | 32600002 | 34.5 | 5120 | 64 qam | 5 |
3 | 39400000 | 35.5 | 5120 | 64 qam | 4 |
4 | 46200007 | 36.5 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 13-07-2021 14:12
Network Log
Time Priority Description
13/07/2021 01:24:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/07/2021 13:33:20 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/07/2021 21:18:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 19:22:25 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 19:21:4 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 16:52:36 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 16:52:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 03:49:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 03:46:57 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 03:46:14 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 03:46:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 02:38:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 02:37:32 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 02:37:21 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 02:37:12 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 02:37:9 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 02:36:52 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 02:36:51 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 02:36:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 02:36:2 | Warning! | Lost MDD Timeout;CM-MAC=c0:0 5:c2:6b:b1:33;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13-07-2021 14:14 - edited 13-07-2021 14:15
Downstream stats look fine!
Upstream power looks a tad low!