Intermittent Connectivity Issues

[jbtron]

Hi,

I have posted here before and my issue never really got resolved, I have put up with it for a while now and I have got to the point where working from home is becoming a problem that I need resolved.

Intermittently throughout the day, connection will drop for a few seconds, I see packet loss and increased latency on my BQM. I am thinking it might be somewhat localised because when I have these issues the Virgin DownDetector page doesn't have any sort of spikes in complaints.

Anyway, I have rebooted the router and all those things without any success. Here is my BQM.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/afcdeffec2d2a0fb2cf8e3c4730bf22849...

Router is in modem mode and here are the logs;

Item Status Comments

Acquired Downstream Channel (Hz)	555000000	Locked
Ranged Upstream Channel (Hz)	46200000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	555000000	2.7	40	256 qam	19
2	411000000	2.2	40	256 qam	1
3	419000000	2.2	40	256 qam	2
4	427000000	2.5	40	256 qam	3
5	435000000	2.5	40	256 qam	4
6	443000000	2.2	40	256 qam	5
7	451000000	2	40	256 qam	6
8	459000000	2	40	256 qam	7
9	467000000	2.4	39	256 qam	8
10	475000000	3	40	256 qam	9
11	483000000	3.5	40	256 qam	10
12	491000000	2.9	40	256 qam	11
13	499000000	1.9	38	256 qam	12
14	507000000	1.5	40	256 qam	13
15	515000000	2	38	256 qam	14
16	523000000	3	38	256 qam	15
17	531000000	3.9	40	256 qam	16
18	539000000	3.7	40	256 qam	17
19	547000000	3	38	256 qam	18
20	563000000	3	40	256 qam	20
21	571000000	3.7	40	256 qam	21
22	579000000	4.4	40	256 qam	22
23	587000000	4	40	256 qam	23
24	595000000	3.5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	644781	0
2	Locked	40.9	128742	1
3	Locked	40.9	134264	0
4	Locked	40.3	179469	0
5	Locked	40.9	200044	0
6	Locked	40.9	191732	0
7	Locked	40.3	223814	14
8	Locked	40.3	225581	0
9	Locked	39.3	294269	0
10	Locked	40.3	284552	0
11	Locked	40.3	266222	0
12	Locked	40.3	362252	13
13	Locked	38.9	425806	0
14	Locked	40.9	453253	0
15	Locked	38.9	451511	0
16	Locked	38.9	527999	0
17	Locked	40.3	503467	0
18	Locked	40.3	578861	1
19	Locked	38.9	600187	0
20	Locked	40.3	624384	0
21	Locked	40.3	682841	0
22	Locked	40.9	668548	9
23	Locked	40.3	774939	0
24	Locked	40.3	752573

[jbtron]

Hi guys,

Yesterday I rebooted my modem and router, since then it seems as though everything has been quite stable. The latency is still a bit out of whack throughout the day but the packet loss has more or less gone.

I don't want to speak too soon so I will keep a close eye on it over the weekend and coming into next week.

Regards

[Matthew_ML]

Hey jbtron, thank you for sending this over.

I have taken a look at end and everything is looking okay now, please can you let me know how your connection has been over the weekend?

Any improvement from your side at all? Thanks