on 31-08-2021 13:39
I am having issues, multiple times a day, where the connection seems to drop from my laptop. It shows I am connected to the internet but I lose my remote connection for work and Teams disconnects. Other devices are unaffected although I can sometimes see the speed dropping. I have been running speed tests on both my laptop and mobile when this happens - although a lot of time time this won't work on the laptop as it can't connect to the webpage to do this. Once it connects itself, I run another speed test to see the difference. I have been keeping a log of this over the last 24 hours (although only during working hours as this is when I'm using my laptop.
Date | Time | Download speed | Upload Speed | Device |
30/08/2021 | 11:21 | 23.1 | 7.73 | Mobile |
11:21 | 0.24 | 0.18 | Laptop | |
12:01 | 75.4 | 6.44 | Laptop | |
13:20 | 24.6 | 5.11 | Laptop | |
13:20 | 18.6 | 7.99 | Mobile | |
14:00 | 17.7 | 0.84 | Mobile | |
14:00 | won't connect | won't connect | Laptop | |
14:01 | 69.4 | 9.11 | Laptop | |
31/08/2021 | 08:50 | 51.6 | 7.7 | Mobile |
08:50 | won't connect | won't connect | Laptop | |
08:53 | 65.2 | 7.25 | Laptop | |
09:43 | 15.3 | 0.53 | Mobile | |
54.5 | 0.08 | Laptop | ||
10:51 | won't connect | won't connect | Laptop | |
10:52 | 29.7 | 8.15 | Mobile | |
12:26 | 18.3 | 6.8 | Mobile | |
12:26 | won't connect | won't connect | Laptop | |
12:27 | 60.3 | 9.32 | Laptop | |
13:03 | 42.3 | 8.05 | Mobile | |
13:03 | won't connect | won't connect | Laptop |
Can someone have a look to see if anything is happening at these times which is reducing the speed.
Thanks
Answered! Go to Answer
on 31-08-2021 15:35
on 31-08-2021 14:46
on 31-08-2021 14:47
It's over WiFi. Thanks.
on 31-08-2021 15:05
on 31-08-2021 15:10
Thanks for the reply.
Yeah ethernet cable probably the best solution (if it works) but router is downstairs, I'm upstairs so not ideal having it running through the house. Especially up stairs where it could be a bit hazardous with 2 kids and a dog. I'll see if the one I have is long enough to test it out.
Re. better wifi equipment - should virgin be providing this if what they've given me isn't good enough??
on 31-08-2021 15:18
on 31-08-2021 15:28
That's all really helpful. Thank you for that. I'll look into it. I'm on the M100 fibre broadband package so wouldn't qualify for the pod. I've tried boosters before but they've caused other problems so I'll have a look at your other suggestions. Looking to see if I can borrow a long ethernet cable in the meantime to test that out.
Thanks for your reply. Much appreciated.
on 31-08-2021 15:35
02-09-2021 15:54 - edited 02-09-2021 15:56
Hey @sammym871,
Welcome back to the community and thanks for taking the time to post your issues here on our forums.
I have been able to locate your account and been able to run some tests on your connection and the local area network, I cannot find anything that would be causing the issues that you're having.
Would you be able to setup a BQM using this link here this would help us determine if there are issues at particular times of the day and might help us diagnose the issues better for you.
Regards,
Steven_L